POSITION OBJECTIVE

　　Under limited supervision, design, deliver and maintain high-quality and robust university-wide application solutions in support of Case Western Reserve University's Admissions systems with a focus on Graduate and Professional programs and in conjunction with internal/external customers and software vendor requirements. This can include packaged application customizations, custom application development as well as multi-systems integration. Conduct systems tests to ensure conformance with systems specifications and work with others to resolve problems identified. This role is responsible for systems analyses and development activities for large-scale systems, applications and processes that are complex and of significant operational impact. Apply project management methodology and follow UTech policies and procedures; may lead small technology projects. This analyst will develop a detailed understanding of the technical systems with a focus on Case Western Reserve University's Enterprise Customer Relationship Management (CRM) systems with specific support of the Admissions CRM (currently the Technolutions' Slate Admissions and Enrollment system) with a focus on Graduate and Professional programs to ensure that they are used efficiently and effectively, and may serve as an expert user of selected systems.  This is a term position with an anticipated duration.

　　ESSENTIAL FUNCTIONS

　　Perform application administrator roles such as system configuration, design and development tasks that require knowledge of business processes, data structures, and Slate functionality. Research, prototype, and implement new product features. Write system requirements and/or specification documents. Train customers on how to use applications; respond to customer questions; coordinate customer support for assigned applications; develop documentation for customers. (25%)

　　Manage customer/stakeholder relationships. Meet with customers on assigned projects or project components to develop and refine systems requirements, evaluate the cost benefit of business process/technology alternatives, gain agreement on project deliverables, metrics and service levels, determine and resolve problems, seek customer cooperation, involvement and action to achieve objectives and report on project progress; server as an advocate for customer needs. Communicate regularly and effectively with project sponsors and stakeholders. (20%)

　　Perform system analysis. Define application data requirements; identify data sources; diagram data flow and data relationships; analyze systems interface requirements, coordinate the integration and migration of data between databases; use query tools to develop and generate reports. Analyze system data, process and system interactions; identify alternatives for establishing systems and data interfaces and converting legacy systems to new technologies; develop specifications for assigned elements of system enhancements and maintenance projects. (15%)

　　Apply project management methodology. Lead and coordinate software customization projects and ensure quality product and timely completion. Coordinate and integrate assigned work with other team members, evaluate work products and hardware/software interfaces developed by outside contractors for conformance with university requirements. (15%)

　　Gather requirements and identify solutions. Interview customers and analyze business rules and process requirements; identify and analyze complex, ambiguous and/or conflicting work process, information management and reporting issues; develop and refine business process and entity relationships; meet with customers to discuss systems and process alternatives capable of meeting their business needs; recommend work process and/or operating changes to complement technology solutions; translate business needs into computer software designs. Participate in evaluating vendor product packa