At Trane Technologies we're passionate about inspiring progress around the world. We advance the quality of life by creating comfortable, sustainable and efficient environments. Our people and our family of brands—including, Thermo King® (http://www.thermoking.com/) , Trane® (http://www.trane.com/Residential/Why-Trane/Proof-Of-Reliability) , American Standard® Heating & Air Conditioning (http://americanstandardair.com/) - work together to enhance the quality and comfort of air in homes and buildings; transport and protect food and perishables; and increase industrial productivity and efficiency. We are a global business committed to a world of sustainable progress and enduring results.

　　Trane Technologies is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce; including individuals with disabilities and United States qualified protected veterans.

　　Job Summary:

　　This role is critical in driving a great customer experience for our Independent Wholesale Distributors. The successful candidate will join the team of customer service account representatives in effectively providing dedicated, single-point contact for both parts and equipment order management, and order fulfillment to our Trane and American Standard independent wholesale distributors and internal sales teams. The team works in a highly collaborative environment, sharing insights, acting as back-up contact points, and developing effective process strategies and improvements.

　　Responsibilities:

　　Customer Focused: Establish and nurture positive relationships with Trane and American Standard contacts, internal sales, logistics and operations team members

　　Order Management: Expertly manage distributor orders through Oracle, with the ability to identify and resolve order line issues and abnormalities

　　Follow up: Respond efficiently and effectively to distributor requests for product availability, order status, and shipment expedites

　　Team Building: Interact well with other fulfillment teams to ensure goals for meeting customer request dates are achieved

　　Process Improvement: Participate in team metrics gathering, analysis, and Managing for Daily Work (MDI)

　　Drive Standardization: Proactively work to implement consistency in team-based practices

　　Support: Provide email and phone support for Trane and American Standard IWDs Equipment and Part Orders

　　Qualifications:

　　Bachelor’s Degree or equivalent experience required

　　Minimum 3 years of experience in order management

　　Must have experience with Oracle R12

　　Must be able to travel (extremely minimal <1%)

　　Must be proficient with Microsoft Applications (Outlook, Excel, Word, PowerPoint,)

　　Must be proficient with Oracle R12

　　Must be a team player and maintain a positive attitude

　　Must maintain professionalism at all times

　　Strong communication skills (written, verbal and interpersonal)

　　Must be self-motivated

　　Good problem-solving skills

　　We are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations.

　　If you share our passion for inspiring progress—for bringing about bold shifts in how people, economies and societies operate—then you belong with Trane Technologies. Progress begins with you.