REQ: * *9263563

　　MUST BE ABLE TO WORK ON AN EMPLOYEE BASIS NO C2C REMOTE

　　Our client is expanding and currently seeks an

　　ITSM MANAGER

　　For a 12- month assignment with possible extensions!!

　　LOCATION: REMOTE

　　Leverage your ITSM - LEADERSHIP – JIRA – JQSL skills to help take your career with our client to the "Next Level" for _2024 and beyond! _

　　Overview:

　　Our client is seeking an ITSM Manager, to be responsible for managing our clients’ cloud based ITSM environment, projects, and processes.

　　Your expertise in ITSM and project management will be essential in driving successful implementation and utilization across the organization.

　　Job Responsibilities:

　　• Lead and contribute to the implementation and improvement of IT Service Management processes and practices within the organization.

　　• Utilize project management methodologies to plan, execute, and oversee ITSM projects, ensuring timely and successful outcomes.

　　• Apply ITIL (Information Technology Infrastructure Library) and ITSM principles to enhance service delivery, incident management, problem management, change management-based projects.

　　• Demonstrate expertise in using Atlassian Jira and Confluence to streamline and support ITSM processes and documentation. Required.

　　• Utilize Jira Assets or Insight to manage and maintain configuration management databases (CMDBs) and support asset management processes.

　　• Implement, manage, and continuously improve key performance indicators (KPIs), key risk indicators (KRIs), and other relevant metrics to measure and enhance ITSM performance.

　　• Create documentation, guidelines, and training materials for end-users and provide training sessions to internal teams to ensure effective adoption of the new system.

　　• Conduct regular audits and assessments of the CMDB to ensure data accuracy, integrity,

　　Qualifications:

　　• Minimum of 2-3 years of experience specifically working with Atlassian JIRA, Service Management, and other related products.

　　• Has direct experience managing and creating processes of maintaining an asset management database.

　　• Has direct experience in leading the implementation of different use cases involving Change Management, Service Management, Incident Management, etc.

　　• ITIL Foundation certification. Required.

　　• Expertise in IT Service Management (ITSM) processes, particularly in the IT Asset Management (ITAM) domain.

　　• Excellent communication and interpersonal skills to collaborate effectively with various stakeholders and present ideas clearly.

　　Education: 4-year degree preferred or equivalent related experience.

　　No CORP-to-CORP or 3 rd parties.

　　There is no per diem with this position.

　　MUST be able to work without sponsorship or VISA transfer for this position.

　　#P2

　　As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

　　Why Kelly ® Technology?

　　Looking to put your tech expertise to work on today’s most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you’ll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world’s most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We’re here to help you gain experience, make an impact, and grow your tech career.

　　About Kelly

　　Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

　　Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

　　Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.