Description:

　　The primary responsibility of the Technician is to respond to, triage or resolve software and hardware related Helpdesk tickets. The technician will be assigned to support the Knoxville campus with responsibility for tickets associated with that location. The technician responds to tickets, communicates with users and works through the issues to the best of their ability. The individual employs skills and experience and appropriate technical resources as needed. Ticket response time should be 2 to 4 hours or less provided the ticket is received during the same business day (M-F 8AM-5PM) (or if received outside regular business hours, tickets will be addressed promptly at the start of the next business day).The technician is part of a team and must have good communication skills, the ability the assess and diagnose technical issues and implement appropriate solutions. Effective critical problem solving skills are a must in this role. The technician will frequently be expected to work independently and must have good corporate work habits (i.e. be on time, reliable, ready to work, neat, organized, good time management).

　　The client is a family oriented company and it is essential that the team members interact with associates with a positive and supporting attitude. When issues arrive, the technician should be ready and willing to address all issues to the best of their ability or seek out the necessary resources to that end. Associates will often seek out Helpdesk staff members for immediate assistance and team members should be ready and able to drop what they are doing to assist. A ready and able attitude is one of the most important attributes of the Helpdesk technician.

　　Skills:

　　Technical support, Active directory, Customer service, Help desk support, Troubleshooting, Hardware, Desktop, Support, Hardware support, Help desk, Microsoft, imaging, windows, install, network troubleshooting, office 365, sccm, network connectivity, repair, deployment

　　Top Skills Details:

　　Technical support, Active directory, Customer service, Help desk support, Troubleshooting, Hardware, Desktop, Support, Hardware support, Help desk, Microsoft, imaging, windows, install

　　Additional Skills & Qualifications:

　　Operating system and software installation leveraging Microsoft Endpoint Configuration Manager – includes following IT Computer Build Procedure Guidelines

　　Hardware delivery and setup (must be able to lift up to 50 lbs.)

　　Hardware retrieval and storage (includes data sanitization of storage medium)

　　Software/Hardware requests – product pricing and quotes can be provided by the IT Coordinator, IT Service Manager or Software Technical Specialist

　　1-2 years: Microsoft Active Directory, Exchange, Office and general Networking skills are required.

　　1-2 years: Knowledge of Microsoft based products, engineering software products (i.e. Autodesk, Solidworks, Bentley) and the ability to understand the deployment of these products.

　　1-2 years: Experience working within a corporate Information Technology support position utilizing deployment tools including Microsoft Endpoint Configuration Manager (formerly SCCM).

　　Experience Level:

　　Intermediate Level

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.