Reference #: ADMINITSPSPEC09202301IT Support Specialist    Description/Job SummaryThe IT Support Specialist will assist in overseeing RHD's infrastructure systems and assets, assist with upgrades/fixes and administration.  The position will also perform site surveys as required.  The IT Support Specialist will have wide knowledge of computer hardware and software, networks and connectivity. Engaging with employees throughout the company, the IT Support Specialist will have an immediate impact on the efficiency of RHD's Infrastructure operations and overall growth.A commitment to the RHD values should b e demonstrated as job duties are performed.    Responsibilities/Duties

　　Assist in the development of solutions for site turn-ups in conjunction with the Technical Support Services team as well as branch office visits and evaluations including wireless and printing.Provide second level support for issues related to server operating and support systems, escalating as appropriate.Provide second level support for issues related to desktop operating systems, escalating as appropriate.Works in collaborative environment with all tiers of technical support servicesMaintain superior documentation for all corporate and customer networks and related technologies.Provide AD support across the organizationAdministration assistance in O365, Okta, ZoomProgram/Site Survey & ImplementationAssist with evaluation of new location needs/network design, service and equipment needsAssist in lifecycle of program openings/relocations/closingsUse industry standards and best practices to support work completed in RHDs infrastructure    Required ExperienceMinimum 3-5 years of experience in help desk, network administration, and systems administrationAt least 4 years of heavy experience with Microsoft Windows operating systems, anti-virus platforms, and systems management software packages required.    Required EducationBachelor's Degree in MIS/IT preferred. MCSE or other certification can be substituted for a bachelor's degree or related work experience.    Required Qualifications

　　Ability to take rotational on-call responsibilities that include nights, weekends, and holidays.Strong communication skills both written and oral.Customer Service first based approach to technology deliveryValid Driver's LicenseTravel to programs up to 20% of time:Ability to travel locally to support programs in PA, NJ, DE on a day trip basisAbility to travel to remote programs in states outside of PA, NJ, DE on a scheduled.Physical requirementsLight: exerting up to 20 pounds of force frequently, and/or negligible amount of force constantly to move objects. The use of arm and/or leg control requires force greater than sedentary, but worker still sits majority of time.    Program Summary

　　Resources for Human Development (RHD) is a national human services nonprofit organization with the broadest possible service mission, and specializes in creating innovative, quality services that support people of all abilities wherever the need exists. Founded in 1970, RHD supports more than 160 human service programs and employs more than 4,000 people across the country. The mission of RHD is to provide caring, effective, and innovative services that empower people of all abilities as they work to achieve the highest level of independence possible and build better lives for themselves, their families and their communities. From providing residential services for individuals with intellectual and developmental disabilities, people with mental health challenges, people in addiction recovery and people experiencing homelessness to job training, assisted transportation, and crisis intervention, RHD provides individualized, quality assistance to person-centered, trauma-informed programs across the country.  RHD's work is based on a values-driven approach and an organizational structure that encourages and empowers employee to be more responsive to the people they serve - and each other.RHD employees and programs in the City of Philadelphia are required to follow the COVID vaccine mandate. Revised PDPH guidance allows for new hires to be partially vaccinated at the time of hire. This means they have received at least one shot in a two-dose series or a single dose in a one-dose series before beginning in-person shifts. The final dose must be received within4 weeks of hire (start date).  This currently does not include boosters.

　　Resources for Human Development is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.