IT Support Specialist

　　Oshkosh, WI - Onsite required

　　JOB SUMMARY:

　　IT Support Specialist will work with end-users to address Information Technology client side problems and requests impacting end-user productivity.

　　ESSENTIAL DUTIES AND RESPONSIBILITIES:

　　Responsible for resolving moderately complex problems experienced by end-users working with company PCs, conference rooms, multi-function printers, thin client terminals, mobile devices, bar-code label printers and scanners.

　　Procures, configures, and tests computer hardware and software to fulfill requests.

　　Provides timely resolution of moderately complex problems or escalations on behalf of the end user.

　　Provide cases status updates to management and end users.

　　Interacts with third party service providers to resolve problems and fulfill requests.

　　Evaluate requests for new software solutions.

　　Monitor, gather, and provide recommendations for issues regarding product and technical support functions that affect diagnostics, quality, tooling, computer communication, etc.

　　Perform tasks as assigned by the Project manager in compliance with End-Users Standards.

　　MINIMUM QUALIFICATIONS:

　　Associate’s degree in Information Technology, Computer Science, Engineering or equivalent.

　　Three (3) or more years of experience in desktop support, service desk or related experience.

　　PREFERRED QUALIFICATIONS:

　　Bachelor’s degree in Information Technology, Computer Science, Engineering or equivalent.

　　Relevant industry recognized certifications (Certified Microsoft Technology Associate (MTA) - IT Infrastructure, Certified ITIL Foundation, etc.).

　　Experience working with Lotus Notes, video and audio conferencing (WebEx), end user services certificate management, and physical security systems.

　　Experience and proficiency with various web-based software applications including Microsoft Office Word, Excel, PowerPoint, SharePoint, etc.

　　Customer focused with ability to promptly answer support related email, phone calls, and other electronic communications.

　　Ability to effectively communicate at all levels of the organization.

　　Ability to work in a team environment.

　　Strong organizational skill with exceptional follow through and attention to detail.

　　Strong time-management and prioritization skills, able to multi-task and prioritize competing requirements and meet deadlines.

　　Ability to work in a fast-paced environment where requirements are constantly changing.

　　#P1

　　As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

　　Why Kelly ® Technology?

　　Looking to put your tech expertise to work on today’s most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you’ll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world’s most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We’re here to help you gain experience, make an impact, and grow your tech career.

　　About Kelly

　　Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

　　Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

　　Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.