Description: Our client is looking for an IT Support Specialist in Lombard, IL.

　　The IT Support Technician I role is to provide technical support and assistance to end-users of all levels, with a broad variety of software and hardware issues. This position requires a great attitude, above average communication, analytical skills, and problem-solving skills to provide first and second-tier technical support, as well as the ability to research, resolve and escalate IT issues when necessary.

　　Responsibilities

　　• Knowledge of Windows desktop operating systems across computing platforms (laptops, tablets, and desktop computers). Fielding, diagnosing, and troubleshooting incoming customer requests and incidents via the phone and e-mail. (Mac experience a plus)

　　• Provides support services to both local and offsite customers with technical problems and requests including connectivity, access, computer hardware, operating system, and software application functions.

　　• Enter all incidents and requests into the Service Desk ticketing system, and update tickets accordingly in a timely fashion

　　• Provides ticket status updates to management and customers.

　　• Follows documented operating procedures and customer service guidelines for IT Service Desk support.

　　• Responsible for user account management in Active Directory and within applications, including adds, changes, and deletions in accordance with defined policies and procedures.

　　• Strictly adhere to all escalation procedures to ensure all problems are resolved in a timely manner and with the highest level of customer service.

　　• Perform computer Imaging and coordination of the deployment of new Windows 10 desktops and laptops.

　　• Support Apple and Android mobile devices for end users.

　　• Assist with projects and tasks outside of Service Desk Support when needed. Some travel (up to 25%) may be required to troubleshoot, setup and configure infrastructure at multiple locations throughout the US.

　　• Other duties and responsibilities as assigned.

　　Requirements

　　• 3 years’ experience in IT corporate service desk support, Windows OS/Office software and ticketing systems.

　　• Demonstrated excellent communication, technical and analytical skills

　　• Experience working with customers possessing varying degrees of technical aptitude. Both at corporate office and remotely.

　　• Must have excellent communication and interpersonal skills with the ability to build rapport with corporate and off-site users.

　　• Ability to manage own time and schedule own tasks. Must take the initiative to work efficiently without constant supervision and direction.

　　• Demonstrated resourcefulness, initiative, and analytical abilities.

　　• Knowledge of relevant call tracking and ticket management applications.

　　• Well versed in using and supporting Microsoft Office 365 and Multifactor Authentication. Notably Microsoft Windows, Word, Excel, Outlook, SharePoint, and Teams.

　　• Solid knowledge and administration in MS Office 365, Active Directory.

　　• Troubleshoot a variety of hardware, software, and network issues both on-site and utilizing remote tools.

　　• Practical understanding of Group Policy, Active Directory, DNS and DHCP.

　　• Knowledge of troubleshooting network connections, printers, share permissions and devices.

　　• Experience creating and maintaining training documentation, procedures, and knowledge base articles.

　　• Certifications such as A+, MCP, MCSA, MCSE, MCITP, HDI preferred but not required.

　　• Understanding of ITSM and ITIL framework a plus but not required.

　　Skills:

　　Windows, Active, Directory, Support, Deployment, Imaging, SCCM, Windows 10, Desktop, Troubleshooting, Office 365, O365, Install, Ticketing system

　　Top Skills Details:

　　ServiceNow ticketing system and Windows 10 troubleshooting in person and remotely

　　Well versed in using and supporting Microsoft Office 365 and Multifactor Authentication.

　　Active Directory user accounts and group policy

　　Experience Level:

　　Intermediate Level

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.