APPLICATION INSTRUCTIONS:

　　CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process (https://pennstateoffice365.sharepoint.com/:b:/s/KnowledgeBaseArticlesSharing/EfiwgKReZ4VAjprFZPKWUm0Bq_sU3KzTmERfpryq0esPKQ) . Please do not apply here, apply internally through Workday.

　　CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. (https://pennstateoffice365.sharepoint.com/:b:/s/KnowledgeBaseArticlesSharing/Eeys15Xva4hFokHVtbP1eGIB5i1WFLc-J3k9KHgrFYZ7mg) Please do not apply here, apply internally through Workday.

　　If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants (https://hr.psu.edu/sites/hr/files/Application_Process_for_External_Applications_Non-Penn_State_Employees_.pdf) .

　　JOB DESCRIPTION AND POSITION REQUIREMENTS:

　　The Information Technology Department of the Donald P. Bellisario College of Communications at The Pennsylvania State University is seeking a skilled IT Support Specialist.

　　The IT Support Specialist will provide onsite, first-line computing support to end users; serve as a subject matter expert who will work closely with other members on the team on advanced diagnostics and troubleshooting of intermediate and high-level support issues; and provide guidance and support regarding policy to IT support staff and end users.

　　Supported devices include computers with Windows, Mac, and Linux operating systems (a variety of versions and distributions); Android and iOS mobile devices; and miscellaneous printers, peripherals, and web-conference technologies.

　　This is a limited-term appointment, funded for 6 months from the hire date with the possibility of renewal.

　　Responsibilities include:

　　Provide computing support for users with computer hardware, peripherals, computer configurations and software; analyze, research, and resolve complex end-user escalation incidents or issues and troubleshooting from other IT support staff

　　Create and update trouble tickets, documenting progress and following up as necessary

　　Remediate workstation vulnerabilities through system/software updates and patching

　　Install, configure, and test installed hardware and software on new or existing devices, in accordance with standard procedures

　　Assist in creation/maintenance of process and performance improvement efforts

　　Write basic scripts to automate software processes

　　Education and Experience:This position typically requires an Associate degree or higher and 2 years of related experience, or an equivalent combination of education and experience. Other qualifications include:

　　Experience with supporting and the administration of networked Windows and Apple systems

　　Ability to diagnosis and repair computer systems and diagnose issues with network configurations from the endpoint

　　Prior customer service experience

　　Ability to excel both independently and in a team environment

　　Demonstrate a genuine appreciation for working with diverse audiences

　　Commitment and ability to successfully advocate for diversity, equity, inclusion, and belonging

　　Excellent communication, organizational, problem-solving, and interpersonal skills

　　Ability to multi-task and be flexible with rapidly changing priorities

　　Keen attention to detail and time-management

　　Excellent work ethic

　　Work Arrangement:The IT Support Specialist will work onsite with the typical hours of Monday through Friday from 8:00 a.m. to 5:00 p.m. ET. However, this position may infrequently (about once a month, on average) require an adjustment in that schedule (i.e., shifting hours or working additional hours, including on weekends) to support special events outside of the typical workday.

　　This position requires that you operate a motor vehicle as a part of your job duties. A valid driver’s license and successful completion of a motor vehicle records check will be required in addition to standard background checks. Must be able to lift 50 pounds with or without accommodation.

　　Penn State offers competitive benefits to full-time employees, including medical, dental, vision, and retirement plans, in addition to 75% tuition discounts (including for a spouse and dependent children up to the age of 26) and paid holidays. Please visit https://hr.psu.edu/current-employee/benefits for more detailed information.

　　The Pennsylvania State University is committed to and accountable for advancing diversity, equity, and inclusion in all of its forms. We embrace individual uniqueness, foster a culture of inclusive excellence that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity, and engage all individuals to help them thrive. We value inclusive excellence as a core strength and an essential element of our public service mission.

　　CAMPUS SECURITY CRIME STATISTICS:

　　Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here (https://police.psu.edu/annual-security-reports) .

　　Employment with the University will require successful completion of background check(s) in accordance with University policies.

　　EEO IS THE LAW

　　Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

　　Federal Contractors Labor Law Poster (https://affirmativeaction.psu.edu/files/2022/01/Federal-Contractors-Labor-Law-Poster.pdf)

　　PA State Labor Law Poster

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　　Penn State Policies

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