IT Support Specialist

　　Dean of Research, Stanford, California, United States

　　Information Technology Services

　　Post Date Jan 19, 2024

　　Requisition # 102012

　　SCHOOL/UNIT DESCRIPTION:

　　Stanford Bio-X supports, organizes, and facilitates interdisciplinary research connected to biology and medicine. Ideas and methods embodied in engineering, computer science, physics, chemistry, and other fields are being brought to bear upon important challenges in bioscience. In turn, bioscience creates new opportunities in other fields. Significant discoveries and creative inventions are accelerated through formation of new collaborative teams. Students and faculty are broadening and enriching their training in science and technology to more fully integrate fields, departments, and schools at Stanford. Educational events for Bio-X participants and for the public are planned to motivate thoughtful discussions of social and ethical issues connected with scientific advances. We aim to make Stanford the most exciting place in the world for combining a broad range of scientific and engineering disciplines in biosciences research and for training the next generation of leaders.

　　Our VPDoR Diversity Journey:

　　We create a hub of innovation through the power of diversity of disciplines and people.

　　We provide equitable access and opportunity to all members of the community in order to do their best work, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

　　We listen to and value all colleagues who bring diverse perspectives to the advancement and development of a respectful community.

　　We promote a culture of belonging, equity, and safety.

　　We embed these values in excellence of education, research, and operation.

　　POSITION SUMMARY:

　　Reporting to the Bio-X Executive Director, the Computing Support Analyst 2 will be responsible for serving as one of the IT administrator liaisons between the Clark Center administrative/operational team and building occupants. The position will provide day-to-day desktop and laptop, and other technical support to Clark Center occupants, including support for a variety of machine types, network operating systems and protocols. In addition, the position will provide support of audiovisual needs for the building, and support for all IT needs for the Bio-X program and Clark Center building operations.

　　This recruitment is for a 100% FTE, benefits-eligible position. For consideration, please submit resume. All final candidates must complete a background check.

　　CORE DUTIES:

　　Diagnose and resolve end-user problems; respond to escalated issues from clients and other support teams; perform triage, provide remote problem resolution when possible, refer problems to associated groups.

　　Research, recommend and implement hardware and software purchases and configurations to meet client needs and ensure compatibility with university systems and architecture.

　　Research, recommend and implement approved standards used throughout the unit and contribute to the development of the client support strategy.

　　Investigate and test new tools, systems, techniques, and software products.

　　Provide technical guidance and training; may guide other staff.

　　Work on projects requiring expertise and creativity in analysis and deployment of technology.

　　May perform routine server administration.

　　Additional Duties Include:

　　Help with building’s audiovisual systems as needed for presentations, symposia, and seminars

　　Help with Bio-X program applications and surveys as needed

　　Help with poster printing and copy machines as needed.

　　MINIMUM REQUIREMENTS:

　　Education & Experience:

　　Two-year college degree and two or more years of relevant experience or a combination of education and relevant experience.

　　Experience working in a team, and working in an academic environment, is preferred.

　　Knowledge, Skills and Abilities:

　　Strong communication and interpersonal skills.

　　Ability to provide excellent client service.

　　Ability to apply diagnostic techniques for problem troubleshooting.

　　Ability to apply information technology best practices, including security (this includes information security or physical security, such as asset management) to problem resolution and troubleshooting.

　　Certifications and Licenses:

　　None

　　PHYSICAL REQUIREMENTS*:

　　Constantly perform desk-based computer tasks.

　　Frequently sitting, use a telephone, grasp lightly/fine manipulation, bending, lifting, standing, and carrying equipment.

　　Occasionally lift/carry/push/pull objects that weigh 21-40 pounds.

　　Rarely kneel/crawl, climb (ladders, scaffolds, or other), writing by hand, sort/file paperwork or parts, grasp forcefully.

　　* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

　　WORKING CONDITIONS:

　　May require extended hours and weekends, on-call rotation.WORK STANDARDS:

　　Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.

　　Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.

　　Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide,http://adminguide.stanford.edu.

　　The expected pay range for this position is $66,560 - $112,000 per annum/hour.

　　Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.

　　At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.

　　Why Stanford is for You

　　Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Ourcultureandunique perksempower you with:

　　Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.

　　A caring culture. We provide superb retirement plans, generous time-off, and family care resources.

　　A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.

　　Discovery and fun. Stroll through historic sculptures, trails, and museums.

　　Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!

　　The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

　　Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources [email protected]. For all other inquiries, please submit acontact form.

　　Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

　　Additional Information

　　Schedule: Full-time

　　Job Code: 4732

　　Employee Status: Regular

　　Grade: H

　　Requisition ID: 102012

　　Work Arrangement : On Site