Description:

　　Overview of Responsibilities

　　Department: Network

　　You can expect to use your baseline knowledge and passion for technology to be an infrastructure “jack of all trades” acting as an extension of our clients; this includes performing regular IT maintenance, troubleshooting both remotely and on-site for hardware and software, performing system upgrades, supporting workstations, servers, and network equipment, as well as assisting with project-based work.

　　Qualifications:

　　• 2-3+ years of experience in a Tier 2 Helpdesk/Desktop support role or experienced in a Junior Systems Administrator role

　　• “Must haves”:

　　o Providing both remote and onsite technical support and administration in the following technologies:

　　. Microsoft Windows Desktop Operating Systems (Windows 10)

　　. Microsoft Windows Server Operating Systems (2012, 2016 and 2019)

　　. Network Firewalls, Switches, and Routers

　　. Antivirus and Antispam software

　　. Microsoft Office 2013/2016/Office365 including Visio and Project

　　. Having a demonstrated understanding of Networking concepts (DNS, DHCP, and TCP/IP)

　　• “Nice-to-haves”:

　　o Experience with Backup and DR software (such as Veeam, Datto, Cloud Providers)

　　o Virtualization VMware/Hyper-V (working knowledge)

　　Job Description

　　o Troubleshoot business application issues

　　o Troubleshoot system integration issues

　　o Perform preventative maintenance on various client systems

　　o Perform regular system review, logs, notifications, and upgrade systems utilized by Clients

　　o Participate and contribute to internal projects and systems

　　• Client focused:

　　o Create and maintain positive customer relationships

　　o Communicate professionally in both a written and verbal manner

　　o Regular interaction with client end-users at all various levels of technical competency (including Executive-level/C-Suite end users)

　　• Personal Development:

　　o Continual improvement to his/her network infrastructure skills through formal and informal training programs.

　　o Continual improvement of Client focused skills including those non-technical skills that increase your ability to manage and maintain Client expectations and relationships.

　　Skills:

　　Support, Windows 10, Desktop, Troubleshooting, Help desk, Office 365, Hardware, Technical support, Active directory, Customer service, Phone support, network connectivity, network troubleshooting, routing and switching, Service desk, Help desk support, Ticketing system, Password reset, Microsoft office

　　Top Skills Details:

　　Support,Windows 10,Desktop,Troubleshooting,Help desk,Office 365,Hardware,Technical support,Active directory,Customer service,Phone support,network connectivity,network troubleshooting,routing and switching

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.