Do you have the dedication and enthusiasm to support people in achieving their goals and advancing their lives?

　　Join our Team!

　　EMPLOYMENT OPPORTUNITY

　　Title : IT Support Specialist

　　Job Requisition No.: 1652

　　Program : IT Support Specialist, Geneva NY

　　Shift Schedule : Monday – Friday 8:00am – 4:00pm

　　Salary : Pay range is min. $55,597 to a max. $72,276 annually based on education & experience

　　Benefits

　　Lump Sum Personal Time Off (PTO), first year of employment

　　401(k) with Agency match

　　Voluntary Medical/ Dental/ Vision

　　Employer Funded Life Insurance

　　9 Paid Holidays and 1 Floating Holiday

　　Employee Assistance Program (EAP)

　　Tuition Assistance

　　Agency Overview

　　Lakeview Health Services is a premier partner throughout the Finger Lakes region, providing safe, affordable housing, support, and rehabilitative services to persons with mental illness as well as health care coordination services to individuals with chronic mental and physical health challenges. We are dedicated to helping individuals identify and achieve personally meaningful and measurable life goals, and to realize their full potential. Lakeview seeks to create an environment of learning and development that will lead to an engaged, motivated, and high performing team with a devotion and commitment to client service.

　　Essential Job Functions Overview

　　Individual will provide IT support for all Lakeview Health Services, Inc. sites. This will include installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment while ensuring optimal workstation performance and providing user assistance. Individual should strive to create a healing environment that respects the perspectives and experiences of the individuals, families, staff, and communities we serve by practicing safe, respectful communication as well as respecting individuals’ boundaries and differences.

　　Essential Job Functions

　　Perform the installation, configuration, troubleshooting, and ongoing usability of computers, peripheral equipment, mobile devices and software within established standards and guidelines.

　　Configure, deploy, and maintain tablets and smartphones.

　　Provide support to staff members for IT related issues either by phone, remote access or site visits as needed. Escalate issues with vendor as required.

　　Support information and cyber security measures. Interface with security vendor to escalate incidents.

　　Maintain records/logs of repairs and issues.

　　Supports IT Department with special assignments and other duties as assigned.

　　Education and Experience

　　AAS degree and two years’ experience or high school diploma or equivalent and a minimum of four years in a help desk/computer repair/IT support role. Valid NYS Driver’s License (as driving is an essential function of this position)

　　Knowledge:

　　Knowledgeable in Microsoft Operating Systems – Server 2012 and above, Windows 7 and above, Office 365 applications, various browsers; networking related technologies; knowledge with Android operating system; strong customer service skills; strength in technical problem solving based on expertise and experience

　　Any internal candidate interested in this employment opportunity, please visit our website at www.lakeviewhs.org .

　　Lakeview Health Services, Inc. complies with the legal requirement to take affirmative action and not discriminate on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, or status as a protected veteran. Further, Lakeview Health Services, Inc. will not discharge or otherwise discriminate against applicants or employees who inquire about, discuss, or disclose their compensation or that of others, subject to certain limitations.