Description

　　About OTS

　　Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

　　About The Role

　　As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.

　　What Do We Offer?

　　Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait there’s more: we don’t wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit. Learn more about Amazon in Andy Jassy's most recent letter to shareholders at https://www.aboutamazon.com/news/company-news/2021-letter-to-shareholders.

　　Key job responsibilities

　　Responsibilities include, but are not limited to

　　Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.

　　Ensuring infrastructure networking and computing systems remain available during production hours.

　　Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.

　　Managing local technical projects.

　　Maintaining or creating policies, procedures, and processes.

　　Identifying root-causes of operational issues and process inefficiencies.

　　Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.

　　Traveling up to 25% of the time.

　　We are open to hiring candidates to work out of one of the following locations:

　　Arlington, WA, USA

　　Basic Qualifications

　　1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience

　　2+ years of troubleshooting in a multi-user high availability environment experience

　　2+ years of PC repair, troubleshooting, deployment and liquidation experience

　　1+ years of IT client, server, and network service delivery experience

　　2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience

　　2+ years of corporate setting Windows, Mac or Linux Operating systems support experience

　　2+ years of supporting and maintaining a corporate network environment experience

　　1+ years of working with windows server technologies experience

　　High school or equivalent diploma

　　Preferred Qualifications

　　2+ years of computer networking experience

　　Experience supporting video conference and teleconference equipment

　　Bachelor’s degree in Computer science or IT related field

　　Microsoft Certified Solutions Expert and Microsoft Certified IT Professional Systems Administrator Certifications

　　Cisco CCENT certification

　　Data center infrastructure and facilities experience

　　Ability to explain complex IT concepts in simple terms

　　Ability to manage high priority projects

　　Excellent written and verbal communication skills

　　Proven ability to work successfully with limited supervision

　　Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

　　Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $40,900/year in our lowest geographic market up to $103,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.