Job Title: IT Support Engineer

　　Reporting To : VP, Customer Operations

　　Member of : Customer Support & Engineering Operations

　　About Us:

　　Platform9: A Better Way to Go Cloud Native

　　Cloud native is a strategic priority for technology leaders at nearly every company around the world. Going to cloud native is a complex, challenging, but necessary process for businesses and organisations, regardless of size or industry.

　　As cloud native grows and matures, many enterprises are looking to leverage powerhouse technologies like Kubernetes to accelerate their adoption, but they are faced with a limited set of options. Public cloud Kubernetes is expensive and locks you into their infrastructure and platform services. DIY Kubernetes gives you more infrastructure flexibility and control, but it is challenging and requires operation skills you don’t have. Platform9 is the third option for your cloud-native future.

　　Platform9 is the only container management and orchestration solution that supports the complete lifecycle of the cloud-native journey on infrastructure anywhere. We combine the flexibility of DIY Kubernetes, with the simplicity of public cloud Kubernetes. Platform9 is a better way to go cloud native, paving the way for an open distributed cloud future.

　　Innovative enterprises like Juniper, Kingfisher Plc, Mavenir, Redfin, Rackspace and Cloudera achieve 4x faster time-to-market, up to 90% reduction in operational costs, and 99.99% uptime. Platform9 is an inclusive, globally distributed company backed by leading investors.

　　All this means that the future for Platform9, for our customers, and for our team is about as bright and exciting as it gets. It’s the best time to join our highly collaborative, friendly, and rich learning environment. We have a high energy start-up culture. We value customer obsession, innovation, openness, bias towards action, and speed. And we are looking to add a seasoned IT engineer to our tight-knit and engineering team.

　　Position Summary:

　　We are looking for an awesome IT System Administrator for our Pune office in India. The selected individual will own our IT in India. This is an opportunity to be part of a team that's building a platform for engineers like you to manage large private clouds. This role is crucial to the next phase of growth for the company.

　　Roles & Responsibilities:

　　Passionate for documentation and automation. We have a strong culture of replacing manual processes with repeatable automation

　　Broad understanding of and experience with managing corporate network and office setup and network 

　　Able to put in place IT best practices like procuring hardware, user provisioning/management and configuration management

　　Experience with managing and optimising office infrastructure spending and tracking OKRs or similar metrics.

　　Familiarity with configuration and management of Layer 2/Layer 3 physical network infrastructure

　　Practical experience in compliance business practices like PCI, SOC2, or ISO 27001 is a must

　　Familiarity in network management, DNS management, switch configuration, VLAN, security and best practices, VPN access, QoS, variety of protocols, and internet connectivity, Office WiFi management

　　Familiar with Apple HW, setup and management. 

　　A positive attitude (“Can do!”) and an ability to work with multiple competing demands on your time

　　End-to-end support our Pune office’s users community 

　　Familiar with ticketing systems - JIRA, Zendesk, Salesforce, Confluence, etc.).

　　Preferred Skills & Qualifications:

　　5 to 10 years of experience as an IT support engineer

　　Experience with Linux administration (CentOS and Ubuntu preferred)

　　Experience with Google Suite of tools, MS Office tools, 

　　Comfortable with industry standard practices related to security

　　Experience with alerting systems, monitoring tools and performance metric-gathering tools

　　Knowledge of OpenStack, KVM, VMware or Docker are desirable

　　Benefits and Perks:

　　Employees today are looking for companies that truly care and recognise their whole person. Platform9’s benefits and perks have been carefully designed to ensure that we take care of an employee's emotions and physical well being. Many of our benefits extend to families, who form  a significant part of our well-being at work

　　Please note, benefits change by country.

　　Competitive Compensation and Equity

　　Medical Healthcare for you and your family

　　Generous Time Off Programs & Annual year end Shutdown 

　　Hybrid Work Model

　　Wellness Benefits

　　Professional Development/ Global certifications

　　Reward and Recognition Programs

　　Team Building Activities

　　Hackathon 

　　Company Wide Programs

　　Our benefits have been carefully selected keeping in mind employees requirements and personal situations now and for the future.

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