Description

　　Key Responsibilities

　　Providing technical assistance and support for incidents, including initial triage, research and resolution.

　　Exhibit quick-response customer support and work with clients in person and over the phone to troubleshoot, analyze, diagnose and engage appropriate technical resources to resolve client issues.

　　Training computer users on systems and functionality.

　　Replacing components on desktop, laptop and servers.

　　Provide an environment of trust, transparency, and camaraderie not only across the IT support organization but throughout the company.

　　Maintain agreed-upon service levels for IT Support.

　　Work with other team members to effectively support end-users.

　　Support for PCs, laptops, printers, cell phones, and tablets.

　　Supporting users remotely using VPN, TeamViewer, GoToMeeting, Remote Desktop, and other tools.

　　Supporting end-users in their use of applications such as Microsoft Office, ERP, etc.

　　Install, modify, and repair hardware and software as required.

　　Skills Required

　　Strong communication & influencing skills

　　Sound understanding of customer support, operations, and processes

　　Strong Technical computer and server knowledge.

　　Basic knowledge of Windows operating systems, networks, databases and network security concepts and tools is required

　　Experience with technical solutions such as Microsoft Office, VPN, Printers, VOIP Phones, Outlook/Exchange, etc, is required.

　　Solid analytical skills to troubleshoot high-level, complex and technical problems.

　　Excellent organizational skills with ability to team with others to develop and implement complex projects

　　Bachelor’s Degree in computer science or related field is required.

　　Technical Certifications such as CompTIA A+, Network +, Microsoft Certified Professional are a plus.