Maintain an up-to-date list of all computer hardware and software at hotel Monitor the performance of the systems and maintain log book of performance Understand all standards and customized features and functions of the Hotel front office system Ensure that all computer media saves, and back-ups are completed, documented and stored per specifications Maintain uncompromising data and physical security standards Control security for computer room and ensures that the computer room fire protection, temperature control, and power requirements meet the security specification as described in the security system Administer all user ID’s, passwords, and the most sensitive system utilities, secures all touchy resources and critical libraries under the supervision of the IT Manager/Leader

　　Maintain technical and user documentation, systems reports, newsletters and announcements in a neat, orderly and secure fashion Follow-up outstanding points from the latest IT audit of his/her hotel under the supervision of IT Manager/Leader Notify department heads on current computer related issues, new releases, MIS trends, viruses etc. Ensure all hotel policies and information security comply with standards Investigate and report software problems to the vendor, or to the Support Centre Identifying colleagues to train user on systems Coordinate purchase of program applications or enhancements to meet specific hotel needs only if these applications are not covered by existing standards prescribed by the corporate office Provide a written monthly progress report to the GM. Director of Finance and Business Support, and Area IT Leader Establish documents, test and communicates appropriate disaster recovery emergency procedures to follow when the hotel computer system(s) are inoperable Ensure viable solutions are adapted and used for hotel disaster recovery plan and business continuity Select suitable Software/Hardware vendors for the hotel Collaborate with other departments to ensure all IT related items meets the various Audit requirements Ensure all hotels IT Systems are under appropriate maintenance contract and have routine heath check and repair schedule Evaluate and assess life cycle of all technology related solutions and assets and provide adequate advice to refresh the hardware/software. Ensures all necessary settings are properly configured on the computing systems, hardware and servers Run routine software/hardware inventory check and report the status to hotel management team Inspects the Network performance and redo the network design if necessary to meet the hotel operation needs Take preventive measures to foresee, identify and analyse the potential system performance issues Manage the configuration reports, program files and data files on the computer system(s) to ensure maximum operating efficiency Train employees to enable them to take responsibility during the absence of IT colleagues Be primary contact with all computer-related external vendors Install and test corporate approved program changes to the hotel computer system(s) Coordinate purchase of program applications or enhancements to meet specific hotel needs only if these applications are not covered by existing standards prescribed by the corporate office Conduct and coordinate annual PCI and credit card/data security training for hotel employees based on information security standards

　　Diploma or Vocational Certificate in Computer Science or IT or related field 1 years’ related experience or with computer set-up and troubleshooting Working knowledge of networks and operating systems and databases Strong analytical and problem-solving skills Knowledge in PCI DSS (Payment Card Industry Data Security Standards) Great communication skills A team player, proactive, responsible, hardworking and able to work under pressure

　　At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

　　Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

　　Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen. Lets Go Further Together.

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