In a world of possibilities, pursue one with endless opportunities. Imagine Next!

　　When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We’ve got what you’re looking for.

　　Job Description:

　　Parsons is looking for an amazingly talented. IT Specialist to join our Team. In this role you will be interfacing with the Government Contracting Officer and will occasional local travel to client sites. leveraging incident and service request ticket, PC, IT systems and workflow data to identify trends and opportunities for automation, ultimately streamlining processes and eliminating manual steps toward enhancing the end users experience with requesting and supporting IT Services.

　　What You'll Be Doing:

　　Dive deep into data analysis, mining insights from various sources, including support tickets, PC inventory, and workflow data, to provide meaningful recommendations for process automation.

　　Proactively identify patterns and trends to gain invaluable insights into end-user support needs, common issues, and bottlenecks that can be resolved through automation, adhering to ITIL and ITSM best practices.

　　Collaborate closely with cross-functional teams to develop data-driven solutions that significantly enhance the end-user support experience and contribute to continuous service improvement initiatives.

　　Utilize the power of Power Automate to design and implement automated workflows, eliminating manual and repetitive tasks, while ensuring compliance with ITIL processes.

　　Create impactful and visually compelling dashboards and reports using Power BI, allowing stakeholders to access real-time data for better decision-making and service level improvements.

　　Take ownership of data quality, ensuring data accuracy, consistency, and completeness, thereby increasing the reliability of insights derived from the analysis to drive continuous improvement.

　　Stay at the forefront of industry trends, adopting cutting-edge data analysis and automation techniques, and applying them within the framework of ITIL and ITSM methodologies.

　　What Required Skills You'll Bring:

　　Bachelors Degree in information sciences, or High school diploma with 4-6 years of related work experience providing business/data analytics and optimizing end users support processes

　　Data Analysis: Proficiency in analyzing and interpreting data from various sources, including support tickets, PC inventory, and workflow data, to derive meaningful insights and identify trends.

　　Automation: Strong expertise in using automation tools, particularly Power Automate, to design and implement automated workflows that streamline processes and eliminate manual steps.

　　Data Visualization: Ability to create interactive and visually compelling dashboards and reports using Power BI, presenting data insights in an easily understandable manner for stakeholders.

　　SQL and Excel: Advanced skills in SQL and Excel for efficient data manipulation, data cleansing, and performing complex data analysis tasks.

　　IT End User Support : In-depth knowledge of IT End User Support processes and best practices, including familiarity with common end-user issues and support needs.

　　ITIL and ITSM: Understanding of ITIL (Information Technology Infrastructure Library) and ITSM (IT Service Management) principles and how data analysis contributes to continuous service improvement.

　　Continuous Service Improvement: Experience in using data-driven insights to identify areas for service enhancement and process optimization, contributing to a culture of continuous improvement within the IT support team.

　　Communication: Excellent communication skills to convey data-driven insights and recommendations to both technical and non-technical stakeholders effectively.

　　Attention to Detail: Meticulous attention to detail to ensure data accuracy, consistency, and completeness in all data analysis and reporting activities.

　　Problem-Solving: Strong problem-solving skills to proactively identify challenges, bottlenecks, and opportunities for automation and service improvement.

　　What Desired Skills You'll Bring:

　　Certifications:

　　Microsoft Power BI and Power Automate certification.

　　ITIL Foundation or greater

　　Data Analysis certifications

　　Microsoft Power Automate certification.

　　Possessing relevant IT certifications that showcase expertise in data analysis, automation tools, and IT support best practices.

　　Familiarity with IT tools and technologies commonly used in end-user support domain.

　　Minimum Clearance Required to Start:

　　Not Applicable/None

　　This position is part of our Corporate team.

　　We’re driving the future of the national security and critical infrastructure markets. Our employees work in a close-knit team environment to find new, innovative ways to deliver smart solutions that are used and valued by customers around the world. By combining unique technologies with deep domain expertise across cybersecurity, missile defense, space, connected infrastructure, transportation, smart cities, and more, we're providing tomorrow's solutions today.

　　Salary Range:

　　$81,500.00 - $142,600.00

　　We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!

　　The position may require a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief as required by customer requirements and some cases federal, state, provincial or local mandates.

　　Parsons is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility in the workplace. Diversity is ingrained in who we are, how we do business, and is one of our company’s core values. Parsons equally employs representation at all job levels for minority, female, disabled, protected veteran and LGBTQ+.

　　We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!About Us

　　Parsons is a digitally enabled solutions provider focused on the defense, security, and infrastructure markets. With nearly 75 years of experience, Parsons is uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and other innovative services to federal, regional, and local government agencies, as well as to private industrial customers worldwide.

　　Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQ+.

　　For more about Parsons, visit parsons.com and follow us on Facebook, Twitter, LinkedIn, and YouTube.