IT Service Specialist

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　　Date:Jan 24, 2024

　　Location: San Juan, PR

　　Company: Popular

　　AtPopular,we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

　　Are you ready for a rewarding career?

　　Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.

　　Come and join our community!

　　General Description

　　Support Corporate Real Estate (CRE) projects: remodeling new/existing areas, new buildings/branches, employees’ movements, closed buildings/branches, and Audio-visual projects. - Coordinate Movements, Transfers, and Removals of ATMs.

　　Essential Duties and Responsibilities

　　Field Service Team - ATM

　　Prepare a schedule for movements with the Business Unit

　　Coordinate alignment with Vendors

　　Perform weekly meetings with all the teams to review the plan and status and define the next steps.

　　Lead the ATM movement.

　　Machine-to-End Destination Assignment

　　Contact all the teams to ensure everyone is ready

　　Manage requests with vendors to complete changes in applications.

　　Onsite lead – oversight of all teams until the movement is completed.

　　Perform final ATM testing

　　Install corporate signs

　　Coordinate any necessary removal.

　　Send status report to the rest of the team

　　Manage inventory of the ATM storage in vendors' facilities

　　Onsite visits to ensure the equipment arrived by the orders.

　　ATMs staging coordination and approval.

　　Coordinate Trailer movement for Special Events.

　　Manage traveling and expenses related to ATM movements.

　　In charge of the cars’ maintenance

　　Lead the support for the CRE initiative. Coordinate with the vendors and the infrastructure team to get the designs and proposals and manage the installation oversight from the beginning to the end.

　　Design, implementation, users trainings, and post-closing support

　　Manage project cost oversight and status of CRE and Business Units

　　Manage the annual budget process to support all the initiatives.

　　For the Branches remodeling, new or closed, addition to project coordination, the team manages the:

　　Letters process for communications with clients

　　Communication with administrators for changes in applications (create or delete branches and cost centers from apps)

　　For the Audiovisual initiatives, addition to the projects’ coordination, the team:

　　Manage vendor relations.

　　Select and test new equipment.

　　Manage spare equipment/parts.

　　Standards design definition and maintenance. Manage obsolescence program

　　​​​​​​​

　　Minimum Education

　　Bachelor’s degree in business administration or information systems, computer science, technical support , or related area.

　　Experience

　　Two years of experience in a similar position.

　　Competencies

　　Accountability

　　Analytical Discipline

　　Business Excellence

　　Change Agent

　　Character

　　Collaboration & Teamwork

　　Customer Centric

　　Self-Development

　　Important:The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

　　If you have a disability and need assistance with the application process, please contact us [email protected]. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

　　As Puerto Rico’s leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

　　If you are a California resident, please click here to learn more about your privacy rights.

　　.Popular is an Equal Opportunity Employer

　　Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com .

　　Connect with us!

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