Job Family: Information Technology

　　Req ID: 401450

　　Siemens GBS (Global Business Services) is in search of a dedicated IT Service Manager with a preference for candidates possessing a background in HR or IT systems, and hands-on experience in both on-premise and cloud-based SaaS solutions. The role places a strong emphasis on IT and Cybersecurity compliance, making relevant expertise in this domain highly advantageous.

　　Key Responsibilities:

　　As an IT Service Manager, you will take on a pivotal role, responsible for:

　　• Ensuring the IT and cybersecurity compliance of applications aligns with industry standards and regulatory requirements.

　　• Cultivating and nurturing robust relationships with stakeholders and customers to gain insight into their unique needs and provide tailored solutions.

　　• Promptly addressing customer issues and concerns with professionalism to maintain high levels of satisfaction.

　　• Collaborating closely with cross-functional teams to facilitate seamless IT service management and customer support.

　　• Identifying opportunities for service enhancement and implementing strategies to boost the quality and efficiency of IT service delivery.

　　Qualifications and Skills:

　　We anticipate our ideal candidate to exhibit the following attributes:

　　• A strong commitment to a customer-centric approach, placing our customers at the core of every action.

　　• Several years of hands-on experience in IT and/or HR systems.

　　• A solid grasp of IT compliance standards (e.g., ISO 27001, NIST, GDPR) and a familiarity with regulatory requirements.

　　• Adaptability to work in a dynamic, fast-paced environment that embraces change.

　　• Exceptional organizational skills, with the capacity to manage multiple demands and projects concurrently.

　　• A willingness to thrive in an international setting.

　　• A keen ability to deliver added value to customers and provide top-tier service.

　　• Excellent communication skills, marked by clarity and conciseness in all interactions.

　　• A strong team player with a penchant for virtual collaboration.

　　• Proficiency in both written and spoken business-level English.

　　Join Us in Shaping the Future!

　　If you are a motivated individual with a genuine passion for IT and Cybersecurity compliance, and you are dedicated to building robust customer relationships, we wholeheartedly encourage you to apply. Your contributions will play a vital role in our mission to Change the Future at Siemens GBS.

　　Siemens is committed to equal opportunities for women and men, as well as diversity as a source of creativity and innovation. Having different types of talent and experiences makes us more competitive and better prepared to successfully respond to the demands of our society. We value candidates who reflect the Diversity we enjoy in our Company.