Why work for us?

　　Janus Henderson is a leading global active asset manager. We exist to help our clients achieve their long-term financial goals. Our team exemplifies our values of putting clients first, acting like owners and succeeding as a team. Our culture is high-energy, collaborative, and forward-thinking with opportunities to grow in an exciting career. We invite you to consider joining our dynamic, global team!

　　Your opportunity

　　Primarily located in Sydney, you will provide IT Desktop Support across two offices in the Sydney area, our Melbourne office and our Brisbane office. This role will require some regular interstate travel to our Melbourne office

　　This role will also provide broader support to our other global offices as part of our ‘follow the sun’ model within Global Technology

　　Be the face of the IT team on the ground in Australia and will be the point of contact for IT service and support

　　Own issues arising in Australia and the wider APAC region when needed, while ensuring they are brought to a resolution with communication back to the impacted user(s) in a timely manner working within defined SLAs.

　　Log and track incidents and requests via ServiceNow

　　Provide face to face as well as phone support to all users in the region, and more broadly as needed

　　Collaborate closely with other teams globally to work on resolving any escalated issues

　　Carry out support, build and installation of office IT equipment including PC, laptops and phones, screens etc.

　　Assist with project work and upgrades of infrastructure system

　　Update asset management system regularly with new and disposed assets

　　On occasion may be required to work out of office hours to support work requests including projects

　　Carry out other duties as assigned

　　What to expect when you join our firm

　　Hybrid working and reasonable accommodations

　　Paid volunteer time to step away from your desk and into the community

　　Support to grow through professional development courses, qualification reimbursement and more

　　All-inclusive approach to Diversity, Equity and Inclusion

　　Parental leave benefits

　　Complimentary subscription to Headspace – the mindfulness app

　　Corporate membership to ClassPass and other health and well-being benefits

　　All employee events including networking opportunities and social activities

　　Must have skills

　　Ability to provide exemplary levels of customer service

　　A can-do attitude and always willing to assist when needed

　　Solid grasp of Active Directory

　　Solid grasp of TCP/IP protocols

　　Solid grasp of MS Office suite and O365

　　Knowledge of collaboration tools e.g. Zoom, MS Teams

　　Knowledge of client-side Citrix technology

　　Good working knowledge of ServiceNow, logging tickets and requests and tracking them

　　Good working knowledge of hardware and software troubleshooting processes for Dell/HP/Lenovo and other hardware providers

　　Good knowledge of ITIL and how to apply it

　　Nice to have skills

　　Self-starter and proactive

　　Able to prioritize, track and keep on top of workload

　　Good understanding of group policies

　　Good working knowledge of server hardware installation and support

　　Good understanding of Cisco CUCM system and IP telephony

　　Good understanding of SCCM system and how applications are deployed via software center

　　Supervisory responsibilities

　　No

　　Potential for growth

　　Mentoring

　　On-the-job training expanding technical skills

　　Leadership development programs

　　Regular training

　　Career development services

　　Continuing education courses

　　We are an equal opportunity / affirmative action employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.