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　　IT Process Manager – Focus: IT Change Management

　　Full-time, (home) based in USA

　　Are you enthusiastic about bringing our Change Management Process to the next level?

　　Are you willing to embark on an exciting opportunity to manage our Change Management Process and work as part of a great team?

　　We are looking for you if you are:

　　Passionate about managing and improving our Change Management Process

　　Always striving to ensure our organization fully supports the Change Management Process

　　Excited to collaborate with our teams to get the best-in-class Change Management

　　Your Responsibilities

　　Manage our Global IT Change Management Process

　　Further develop our existing Change Management Process (Process Design)

　　Make sure the Change Management Process is running efficiently

　　Own and maintain the Change Management documentation

　　Act as the Change Management Product Owner in our IT Service Management Suite and coordinate the agile development activities

　　Engage with other ICT teams to continuously improve our Change Management Procedures

　　Develop and report on KPI, SLA, and OLA

　　Monitor and manage process compliance

　　Take care of proper communication and training of the process across the organization

　　Be a reliable partner in extraordinary situations such as Major Incidents. You will also support our IT Service Management team to coordinate Major Incidents:

　　Coordinate our Incident Response team to ensure fast resolution

　　Ensure target audience business communications

　　Provide Management updates regarding Major Incidents

　　Identify reoccurring issues and ensure they are managed via ITSM processes

　　Coordinate and advise our team of Major Incident Coordinators

　　Support the IT Service Management organization in fulfilling their overall business goals

　　Communicate and cooperate with other departments

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　　We're looking for you if your profile matches the following:

　　Bachelor's degree in business informatics or equivalent combined education and experience

　　+5 years of professional IT experience

　　+3 years of professional experience in Change Management

　　Strong English skills (oral and written)

　　Track record in managing a Change Management Process

　　Track record in defining and implementing processes

　　Track record in Process modeling (e.g. BMPN)

　　Track record in creating process documentation

　　Strong IT Service Management background

　　Very good human and social skills, with high commitment and motivation

　　Strong ability to work in a virtual team

　　ITIL Foundation certification (v3 or newer)

　　Effective communication skills (oral, written & presentation)

　　Strong organizational and planning skills

　　Excellent analytical and problem-solving skills with strong attention to detail

　　Ability to handle multiple priorities in a fast-paced environment

　　Willingness to travel occasionally

　　Occasionally take part in an after-hours on-call rotation

　　About UsWe’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually. We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel. (https://www.bcdtravel.com/jobs/about-us/)

　　Your Life at BCD

　　Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD (https://www.bcdtravel.com/jobs/life-at-bcd/) .

　　You’ll be offered

　　Flexible working hours and work-from-home or remote opportunities

　　Opportunities to grow your skillset and career

　　Generous vacation days so you can rest and recharge

　　A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools

　　Travel industry professional perks and discounts

　　An inclusive work environment where diversity is celebrated

　　At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of IT Process Manager – Focus: IT Change Management is between $100,000 and $135,000. The actual pay depends on your skills, qualifications, experience and geographical location.

　　Interested?

　　Ready to join the journey? Apply now!

　　We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply

　　​​​​​​​#Dice

　　BCD Travel is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age and veteran status. BCD Travel complies with applicable laws in the countries in which we operate. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [email protected].