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IT Process Analyst
IT Process Analyst-February 2024
Durham
Feb 10, 2026
About IT Process Analyst

About the Department

At Novo Nordisk, we want to make a difference. For more than 100 years, we have led the way in diabetes care. Being part of Novo Nordisk allows our employees to embark on life-changing careers, and the opportunity to help improve the quality of life for millions of people around the world.

In NC, we operate three pharmaceutical manufacturing facilities that are responsible for fulfilling different steps in our injectable and oral treatment supply chains. Our legacy Injectable Finished Products (IFP) facility in Clayton, NC is a 457,000 square foot aseptic "fill and finish" site that is responsible for producing innovative, injectable diabetes and obesity treatments. At IFP, you’ll join a global network of manufacturing professionals who are passionate about what they do.

What we offer you:

Leading pay and annual performance bonus for all positions

All employees enjoy generous paid time off including 14 paid holidays

Health Insurance, Dental Insurance, Vision Insurance – effective day one

Guaranteed 8% 401K contribution plus individual company match option

Family Focused Benefits including 12 weeks paid parental 6 weeks paid family medical leave

Free access to Novo Nordisk-marketed pharmaceutical products

Tuition Assistance

Life Disability Insurance

Employee Referral Awards

At Novo Nordisk, you will find opportunities, resources, and mentorship to help grow and build your career. Are you ready to realize your potential? Join Team Novo Nordisk and help us make what matters.

The Position

Develop, update and identify recurring issues for IT system incidents and problems, including analyzing production equipment issues. Present issues potential problems with system downtime tracking analysis recommendations. Evaluate provide input to improvement projects to ensure the best solutions are implemented related to plant capacities.

Relationships

Manager, IT.

Essential Functions

Develop new incident downtime tracking models for IT systems

Collect analyze process data from automation systems

Investigate opportunities of process improvement optimization through the application of capacity, production planning scheduling models

Identify system bottlenecks de-bottlenecking solutions

Identify system capacity limitations

Create Update production incident tracking models

Provide present information regarding process improvements

Support investment project idea evaluations

Integrate changes, improvements, projects into computational models

Support IT production support teams

Other accountabilities, as assigned

Physical Requirements

Moves equipment /or supplies weighing up to 33 pounds within the facility using various body positions. Routinely operates inspects manufacturing equipment using hands. Strap unstrap pallets using hands. Must be able to be on your feet for up to a 12-hour shift. May require corrected vision to 20/20 or 20/25 based on role. May require color vision based on role. Occasionally ascends/descends a ladder. May be required to work at elevated heights. Occasionally works around odorous /or hazardous materials. May be required to wear latex gloves. May perform critical job functions in extremely cold work environments depending on site. May position oneself within confined spaces for inspection if required of the role. Ability to work in loud noise environments with hearing protection. May be required to secure a motorized vehicle license operate a motorized vehicle based on the role.

Qualifications

Bachelor's Degree in a technical or related field of study from an accredited university required

May consider an Associate’s degree in a technical or related field of study from an accredited university with a minimum of four (4) years technical experience in operation, design, process improvement, LEAN or Six Sigma certification required

May consider a High School Diploma or equivalent with a minimum of six (6) years of technical experience in operation, design, process improvement, LEAN or Six Sigma certification required

Minimum of two (2) years technical experience in operation, design, process improvement, LEAN or Six Sigma certification required

Process /or utilities equipment, IT production processes, data analysis, mathematical modelling scheduling software required

Process improvement optimization, using Root Cause Analysis (RCA) required

Proven expertise in planning/organization/execution of engineering analysis activities, following up on results preferred

Creating, leading, executing work plans for complex problems being resolved by cross functional teams preferred

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.

Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.

If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

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