​Requisition Number: 17601

　　Required Travel: 0 - 10%

　　Employment Type: Full Time/Salaried/Exempt

　　Anticipated Salary Range: $63,500.00 - $77,000.00

　　Security Clearance: None

　　Level of Experience: Mid

　　Meet HII’s Mission Technologies Division

　　Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense – the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role that’s right for you. Apply today. We look forward to meeting you.

　　Job Description

　　HII Mission Technologies is currently seeking an IT Operations Manager to support the Administrative Office of the U.S. Courts. The candidate will be responsible for executing centralized coordination of event detection and response actions to operational and cybersecurity events across all IT service support tiers via enhanced event correlation/validation and tailored communications. As part of a high functioning team, the IT Operations Manager acts as the focal point for targeted communications to the courts and overall lead for the coordination of response actions.

　　During major incidents, this individual will engage operational support partners and work collaboratively to investigate, confirm, and report on correlated impacts to other IT services ensuring the customer is well-informed of the full scale and scope of impact. The IT Operations Manager will also conduct operational monitoring activities facilitating proactive incident detection and response and participate in the performance of trend analyses to identify root causes to systemic problems and while leveraging continual service improvement methods and techniques to apply countermeasures before mission impact.

　　This is a full-time remote position.

　　Essential Job Responsibilities

　　Operational Monitoring and Event Management: Monitor operational events to allow for normal operation and to detect/escalation exception conditions facilitating proactive incident detection and response. Ensure the measurement and control of IT services is based on a continual cycle of monitoring, reporting, and coordinated operational support/response actions for all IT services.

　　Communications Management and Centralized Coordination: Operate and maintain a communications and coordination bridge to ensure handling of structured activities targeted at the central management of operational events, incidents, routine operational activities and reporting on the status or performance of IT services.

　　Minimum Qualifications

　　5 years relevant experience with Bachelors in related field; 3 years relevant experience with Masters in related field; 0 years experience with PhD or Juris Doctorate in related field; or High School Diploma or equivalent and 9 years relevant experience.

　　2 years’ of relevant work experience including but not limited to working in IT Operations (service desk, network operations center, security operations center, and/or IT operations monitoring)

　　Preferred Requirements

　　Experience with Gartner Magic Quadrant application performance monitoring tools

　　Understanding of ITSM best practices such as but not limited to ITIL

　　Why HII

　　We build the world’s most powerful, survivable naval ships and defense technology solutions that safeguard our seas, sky, land, space and cyber. Our diverse workforce includes skilled tradespeople; artificial intelligence, machine learning (AI/ML) experts; engineers; technologists; scientists; logistics experts; and business administration professionals.

　　Recognized as one of America’s top large company employers, we are a values and ethics driven organization that puts people’s safety and well-being first. Regardless of your role or where you serve, at HII, you’ll find a supportive and welcoming environment, competitive benefits, and valuable educational and training programs for continual career growth at every stage of your career.

　　Together we are working to ensure a future where everyone can be free and thrive.

　　Today’s challenges are bigger than ever, and the nation needs the best of us. It’s why we’re focused on hiring, developing and nurturing our diversity. We believe that diversity among our workforce strengthens the organization, stimulates creativity, promotes the exchange of ideas and enriches the work lives of all our employees.

　　All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

　　Do You Need Assistance?

　　If you need a reasonable accommodation for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. Additionally, you may also call 1-844-849-8463 for assistance. Press #3 for HII Technical Solutions.