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IT Onsite Support Technician
IT Onsite Support Technician-March 2024
Ontario
Mar 28, 2026
About IT Onsite Support Technician

  Provide technical support to users by serving as the first point of onsite contact for internal customers seeking technical assistance. Responsible for researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance. Provides answers to customers by identifying problems, researching answers, and guiding through corrective steps. Candidate will assist our customers via phone, email, chat & on-site support. Must be meticulous and analytical to accurately capture customer interactions and close out submitted trouble tickets in a timely manner. Candidate will escalate and track issues that extend beyond onsite span of control or expertise.

  Your Task

  Manage onsite support tickets within service level

  Respond to customer issues via phone, email, chat & on-site support

  Perform remote troubleshooting through diagnostic techniques and pertinent questions

  Determining the best solution based on the issue and details provided by customer

  Document customer interactions

  Escalate issues to the next Tier with next level of difficulty as needed

  Install, make changes, and repair computer hardware and software

  Monitor site to proactively identify and resolve issues

  Oversee customer communication through to resolution

  Support overall IT initiatives for migrations, patches, and updates as assigned

  Your Profile:

  Excellent oral & written communication skills

  Ability to diagnose and resolve basic computer technical issues

  Flexibility to work a variety of shifts with minimal notice

  Detail oriented

  Analytical/Critical thinking

  Highly organized

  2+ years of experience working in a help desk or onsite support environment

  The ideal candidate will have an associate degree in information technology and a minimum of 2 years of experience working in a help desk or onsite support environment.

  Must be able to sit in front of a computer for prolonged periods of time

  Use of office equipment

  Ability to distinguish letters, numbers & symbols

  Hand/eye coordination

  Ability to commute/Relocate to: Ontario, CA

  We Offer Salary Range: $60,000 - 65,000Medical, Dental, Vision, Life Insurance, and Disability Pay.401(k) with company matching up to 6%.Paid Time Off, including paid holidays.Flexible Spending Accounts.Voluntary benefits such as legal and financial assistance, pet insurance, and more.Employee Assistance Program.Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.Commuter benefits.Employee engagement activities.

  EOE Protected Veterans/Disability

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