Provide technical support to users by serving as the first point of onsite contact for internal customers seeking technical assistance. Responsible for researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance. Provides answers to customers by identifying problems, researching answers, and guiding through corrective steps. Candidate will assist our customers via phone, email, chat & on-site support. Must be meticulous and analytical to accurately capture customer interactions and close out submitted trouble tickets in a timely manner. Candidate will escalate and track issues that extend beyond onsite span of control or expertise.

　　Your Task

　　Manage onsite support tickets within service level

　　Respond to customer issues via phone, email, chat & on-site support

　　Perform remote troubleshooting through diagnostic techniques and pertinent questions

　　Determining the best solution based on the issue and details provided by customer

　　Document customer interactions

　　Escalate issues to the next Tier with next level of difficulty as needed

　　Install, make changes, and repair computer hardware and software

　　Monitor site to proactively identify and resolve issues

　　Oversee customer communication through to resolution

　　Support overall IT initiatives for migrations, patches, and updates as assigned

　　Your Profile:

　　Excellent oral & written communication skills

　　Ability to diagnose and resolve basic computer technical issues

　　Flexibility to work a variety of shifts with minimal notice

　　Detail oriented

　　Analytical/Critical thinking

　　Highly organized

　　2+ years of experience working in a help desk or onsite support environment

　　The ideal candidate will have an associate degree in information technology and a minimum of 2 years of experience working in a help desk or onsite support environment.

　　Must be able to sit in front of a computer for prolonged periods of time

　　Use of office equipment

　　Ability to distinguish letters, numbers & symbols

　　Hand/eye coordination

　　Ability to commute/Relocate to: Ontario, CA

　　We Offer Salary Range: $60,000 - 65,000Medical, Dental, Vision, Life Insurance, and Disability Pay.401(k) with company matching up to 6%.Paid Time Off, including paid holidays.Flexible Spending Accounts.Voluntary benefits such as legal and financial assistance, pet insurance, and more.Employee Assistance Program.Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.Commuter benefits.Employee engagement activities.

　　EOE Protected Veterans/Disability