IT Onsite Field Technician

　　Pittsfield, MA

　　Full-Time

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　　Position description:

　　As an IT Onsite Field Technician, you will be heavily focused on providing services through Proton Technologies, Inc. - a division of The Reynolds and Reynolds Company. Proton is an IT company that provides support and amazing customer service to automotive dealerships across the nation. IT support is a commodity but AMAZING customer service is not! As an IT Onsite Field Technician, you will be the first line of contact for all technical concerns onsite at your assigned accounts. In this role, you will face a variety of technical issues, allowing you to creatively problem solve in a fast-paced environment. We are looking for someone with a professional and personable demeanor that will continuously strengthen client relationships and build rapport. Specific responsibilities include: effective and efficient problem solving, collaborating with the help-desk to resolve on-site technical issues, fostering open communication with clients, scheduling client installations, guiding new equipment deployment, and hardware/network troubleshooting. If you are a customer service oriented IT professional, we encourage you to apply today!

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　　Requirements:

　　1+ years of experience in an IT support role

　　Technical associates degree or equivalent experience

　　Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years

　　Must be able to lift at least 50 pounds on a consistent basis

　　Strong attention to detail and communication skills

　　Excellent customer service skills

　　Experience troubleshooting computer hardware and networking issues

　　Ability to multi-task and meet deadlines

　　PREFERRED QUALIFICATIONS: Experience with ticketing system(s), Windows Active Directory, desktop operating systems (windows 10 and 11); Strong familiarity with Microsoft Servers lineup of products; Working knowledge of RMM software and Cisco; Direct experience with O365 + GSuite; Familiarity with VoIP phone systems, printer troubleshooting and network troubleshooting techniques

　　Benefits:

　　We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

　　Medical, dental, vision, life insurance, and a health savings account

　　401(k) with up to 6% matching

　　Company vehicle for work purposes

　　Working remotely with a company cell phone, laptop, and other provided home office equipment

　　Paid holidays, vacation and sick days

　　Salary:

　　$50,000 – $60,000 / year