Description

　　AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

　　We are currently expanding our infrastructure management team and are looking for proven technology managers with experience in people management, strong technical understanding, and the drive to take AWS Data Center Operations to the next level.

　　You have experience creating and devising strategies, mentoring people at all levels, sponsoring projects, and proposing technical solutions. You will manage teams in hardware and network diagnostics followed by physical repair and participate in an on-call rotation. You are willing to work autonomously and manage your teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in data centers, hardware and network repair, you will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7.

　　Key job responsibilities

　　• SAFETY

　　Follow and maintain the highest safety standards and diligently encourage a world-class safety culture.

　　Own the safety initiatives and projects to foster a strong safety culture.

　　• DATA CENTER OPERATIONS (DCO)

　　DCO managers are front-line leaders who ensure that all aspects of our hardware and network systems are operational within our Data Center sites. You will guide a team of technical professionals to support this work, as well as frequent engagement in the following activities:

　　o Prioritize and assign trouble tickets to Data center technicians and operators

　　o Routinely review ticket queues for large events and act accordingly

　　o Educate, train, and guide Data Center Operations Technicians in best practices relating to resolving service owner issues

　　o Manage and deliver mid-size projects

　　o Recommend, write, and oversee policies and procedures to meet industry best practices and the required Service Level Agreement (SLA)

　　o Manage a diverse team of Data Center Technicians with varying skills

　　o Maintain the on-call schedule, and coordinate absence and vacations ensuring 24/7 operations

　　o Participate in on-call rotation for emergency calls

　　o Recruit and train Data Center Technicians to ensure appropriate staffing levels

　　o Write and deliver performance reviews for staff

　　A day in the life

　　Our Benefits:

　　A permanent contract with Amazon Web Services.

　　Professional growth opportunities: chance to participate in various training courses and seminars offered by AWS and external partners.

　　An attractive compensation package

　　Amazon Employee Discount

　　Pension Plan; Life and disability insurance

　　24/7 Employee Assistance Program (EAP) to help you navigate through work-life experiences, and provide you with the resources to support you and your family’s health and well-being.

　　Language courses

　　Commuter benefits

　　Family bonus (one-off payment for mothers and parents on parental leave)

　　An international working environment

　　About AWS

　　Diverse Experiences

　　AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

　　Why AWS?

　　Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

　　Inclusive Team Culture

　　Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

　　Mentorship & Career Growth

　　We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

　　We are open to hiring candidates to work out of one of the following locations:

　　Frankfurt, DEU

　　Basic Qualifications

　　Relevant professional qualification or degree in IT field or job-related experience

　　Very good command of English

　　Proficient with Microsoft Office products (Excel, Word), ticketing systems and web-based operational tools

　　Direct people management experience and proven track record of success in delivering projects despite competing priorities and distractions

　　Preferred Qualifications

　　Experience with Information Technology (IT) infrastructure domains such as compute server platforms, storage server platforms, server components, network devices, cabling best practices and IT service delivery principles and best practices

　　Bachelor’s degree in IT related field, applicable certifications or equivalent professional experience

　　Understanding of critical electrical, Heating Ventilation Air Conditioning (HVAC), control and Change Management Systems (CMS)

　　Prior ownership of the operation of a mission-critical team or product

　　Very good command of English and German

　　Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

　　m/w/d