Job Description

　　An employer is looking for an IT Lab Support Technician in the Greater Seattle area. This person will provide hands-on technical support, responding to Tier 3 requests and issues accurately and promptly. This person will help triage lab equipment, printers and possibly instruments, as requested. As this is an onsite position, they are expected to be onsite 5 days a week, at a minimum of 4 hours a day. This person will be required to do the imaging and setting up new computers for supporting manufacturing and lab instruments, and may include set up, support upgrades/updates and installation of lab equipment, printers, and lab software support.

　　Skills and Requirements

　　* 7+ Years of Service Desk Support Experience

　　* 3+ Years of Lab Support Environment Experience

　　* Proficient technical writing skills creating and reviewing documentation

　　* Ability to communicate effectively to all levels of the Seagen organization

　　* Ability to de-escalate tense situations in order to problem-solve effectively

　　* Ability to absorb and retain information quickly and to present ideas in a user-friendly language

　　* Proven analytical and problem-solving abilities

　　* Exceptional customer service skills

　　Experience with ticketing system * Strong understanding of GXP policies and guidelines* Familiarity with Infrastructure, Messaging, Security, and Mobility platforms null

　　We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].