Naviga is the leading provider of software and services powering media-rich industries. Our Content Engagement Platform (CEP) helps companies create, enrich, deliver, and monetize content to manage engagements from end to end. Our solutions are easy to use, scalable and agile. Combining our experience in media with a dedication to digital, we've developed software solutions that help any content-driven business meet the demands of the future of information.

　　With headquarters in Bloomington, MN, and regional offices throughout the world, Naviga is a trusted partner serving over 3,200 news media, broadcast, magazine, financial services, and corporate clients in 45 countries.

　　POSITION SUMMARY

　　Naviga Hosting & IT teams operates 24 hours a day, 7 days a week, 365 Days of the year and are a core piece of operations. Duties include but are not limited to the Amazon Cloud, Azure Cloud, Server Infrastructure both cloud based & physical, Server & Security Monitoring and maintenance, Window OS, Linux, Active Directory, VOIP and much more. Every day will present new learning opportunities, looking for highly motivated individuals with initiative and great problem-solving ability.

　　ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

　　Key Responsibilities:

　　Operation Skills

　　Implement desktop and server systems that utilize industry best practices to meet corporate objectives.

　　Deploy workstations, servers, printers, Antivirus, local firewalls, encryption systems, and all host security systems.

　　Monitor and manage IT cloud environments – AWS and Azure, Windows and potentially Linux based.

　　Manage daily audit processes, backup process completion, group notifications and escalation processes.

　　IT and cloud hosting related ticket management, i.e., resolving a variety of internal and customer based issues.

　　Customer Support on phone & email and L1 troubleshooting.

　　Manage user accounts, permissions, access rights, and storage allocations.

　　Manage enterprise directory services and supporting server infrastructure.

　　Practice network asset management, including maintenance of network component inventory.

　　Manage, Monitor, and fix issues generated from applications, cloud and security system

　　Handle operating system security patching and monitoring.

　　Plan and implement server upgrades, maintenance fixes, and vendor-supplied patches.

　　Develop, document, and maintain policies, procedures and associated training plans for system administration and appropriate use.

　　Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, and mobile devices.

　　Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user software and networking software products.

　　Technical Skills/Experience:

　　Working technical knowledge of network, PC, and platform operating systems, including MS Office, MS Windows 2012, MS Windows 2016 and beyond.

　　Working technical knowledge of current systems software, protocols, and standards, including firewalls, Active Directory, MS SQL and MS Exchange Online.

　　Working experience with Amazon Cloud

　　Experience installing, configuring, and maintaining all manners of server hardware, storage, and associated network equipment, including SCSI, RAID, and I/O topology.

　　PowerShell / Script writing a plus.

　　Hands-on software and hardware troubleshooting experience.

　　Experience documenting and maintaining configuration and process information.

　　Soft Skills:

　　Self-Learner: self-motivated and directed, with keen attention to detail.

　　Strong customer service orientation.

　　Ability to present ideas and solutions in user-friendly language.

　　Good written and oral communication skills; good interpersonal skills.

　　Strong analytical and problem-solving abilities

　　Ability to effectively prioritize and execute tasks.

　　Ability to conduct research into hardware and software issues and products as required.

　　Educational Background/ Other Requirements

　　College diploma or university degree in the field of computer science

　　3 years relevant work experience.

　　Certifications in Microsoft and/or AWS system technologies beneficial

　　Be willing and able to work flexible hours, including work in the evenings, midnight shifts, on the weekends and during holidays (scheduled and unscheduled).

　　MUST be willing and able to go into the office for shifts.

　　DESIRED BEHAVIORS

　　Technically proficient – knows the role and has a solid familiarity with tasks and responsibilities.

　　A bias to action – a willingness to “jump right in” with an emphasis on producing results.

　　Highly collaborative – an affinity for solving complex problems through dialog with team members.

　　Curiosity – always seeking the “why’s” and “how’s” in the interest of continuous learning and the mastery of a craft.

　　Innovation – the courage to challenge prevailing assumptions and suggest better ways of doing things to achieve business value.

　　Comfortable with ambiguity – can begin to explore and solve complex problems even when the problem and solution are not always well defined.

　　Display ethical character and competence - acts with integrity and intent, is accountable for own actions, behaves per the values. Act as a good citizen of Naviga