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　　Job Summary

　　The IT Infrastructure Analyst provides enterprise level support of technologies needed for infrastructure and business applications. These technologies include, but are not limited to workstations, servers, storage, mobile devices and a variety of software. Integrate software to enable usage, support, and monitoring of various hardware technologies. Develop and maintain routine work procedures and define standard installation and upgrade methodologies. Responsibilities may include evaluation, acquisition, installation, integration testing, upgrading components and performance monitoring.

　　Responsibilities

　　Provide OS Level Support for Critical IT Infrastructure, both physical & virtual

　　Responsibilities may include evaluation, acquisition, installation, integration testing, upgrading components and performance monitoring.

　　OS Versions – Microsoft Windows Server 2012/2016/2019, Windows 10 Enterprise as well as Linux (RHEL 7/8)

　　Provide Hardware Level Support for Critical IT Infrastructure (Server/Workstation)

　　Hardware Vendors - HPE & DELL

　　Knowledge & understanding of compliance guidelines to perform IT support role within NERC CIP environment

　　Plans, designs, installs and/or supports computer systems. Facilitates technical and business planning for upgrades. Provides technical guidance related to software and hardware to members of the IT staff.

　　Develops (or assists in developing) standards for IT software and hardware. Assists in the design and implementation of required systems.

　　Integrates software and hardware configurations to maximize performance.

　　Coordinates hardware and software upgrades with other areas of IT or other business units.

　　Prepares activity and progress reports regarding individual and project activity.

　　Keeps abreast of new hardware and software developments, evaluates alternative approaches, and recommends new software or upgrades which enhance operations.

　　Required/Basic Qualifications

　　Bachelors degree in Computer Science or other related degree

　　In addition to required degree, one (1) year related work experience

　　In lieu of Bachelors degree(s) AND one (1) year related work experience listed above, High School/GED AND three (3) years related work experience

　　Desired Qualifications

　　CompTIA A+ and/or CompTIA Network

　　Ability to thoroughly document work processes, communicate, and adhere to processes. Strong oral and written communication skills

　　Strong inter-personal skills (listening, conflict management, approachability, negotiations).

　　Ability to effectively prioritize activities and focus team efforts based-on priority

　　Ability to research independently, multi-task, and meet deadlines under tight timeframes.

　　Ability to build working relationships with different levels within the organization.

　　Ability to work effectively in a work plan driven/team environment.

　　Ability to resolve complex issues.

　　Ability to present information on technically complex subjects in an understandable manner in both oral and written form to business clients and management

　　2-3 years practical experience with Operating Systems, Software and Hardware.

　　2-3 years of computer skills, including general usage and support.

　　Works independently with very little direct supervision

　　Recognizes appropriate times to raise issues and provide status updates

　　Demonstrates the ability to absorb change and continue with positive results

　　Displays maturity in approach and ability to effectively handle stress and frustration

　　Facilitate meetings and provide direction to others.

　　Working Conditions

　　Hybrid Mobility Classification – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable daily commute to a Duke Energy facility.Travel Requirements

　　5-15%

　　Relocation Assistance Provided (as applicable) No

　　Represented/Union Position No

　　Visa Sponsored Position No

　　Posting Expiration Date

　　Saturday, January 27, 2024

　　All job postings expire at 12:01 AM on the posting expiration date.

　　Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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