IT Helpdesk Technician

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　　Job Number: 527617

　　Classification:Information Systems Technician - Operations 3

　　Grade:Grade 78 (38% GeoDiff)

　　Work type: On Campus, Staff Full-time

　　Administrative Unit:University of Alaska Fairbanks

　　School/Business unit:UAF Kuskokwim Campus

　　Location: Bethel

　　Categories: Information Systems/Technology

　　Position Summary:Our IT Helpdesk Technician is the face of technology here at KuC. As the first line of assistance for all Faculty, Staff, Administration, and Students, your expertise in troubleshooting and service will elevate the user experience and educational environment at our University. In addition to offered career trainings, our inclusive environment, love for food, and emphasis on healthy living combine to make KuC a welcoming and family style workplace.

　　As our IT Helpdesk Technician, you will join a caring, fun, and diverse team at the KuC Campus. Your day-to-day will involve knowledge sharing for our various IT systems and structures, troubleshooting hardware or software issues, providing oversight of audio and video applications, and conversing over coffee or donuts. You will have the responsibility of creating purchase requests for users' IT solutions and maintaining or replacing EOL equipment. Your department will collaborate with other University IT counterparts, and you will fill in for the Systems Administrator during their absence with items such as Security, Networking, and other IT infrastructure.

　　To thrive in this role, you must have customer service experience, be able to respond in a timely manner and work with diverse groups of technological skill sets. Critical thinking and self-initiative are required, as you will often be unsupervised when troubleshooting, researching, or performing other day-to-day tasks. Proficiencies in analytical thinking will vastly improve the time-to-solution for end users as well as the post-incident documentation required by the department. As the Information Technology field is rapidly evolving, the ability to stay updated on changes and communicate them to our campus is indispensable.

　　Minimum Qualifications:

　　High School diploma or GED required for initial placement.

　　Industry-standard courses/experience, A.A.S. or Bachelor's degree in information technology, computer science, or media preferred.

　　Position Details:

　　This position is located on the Kuskokwim campus in Bethel, AK. This is a full-time, 10.5 month, non-exempt staff position, complete with both a competitive salary and full employee benefits package (https://www.alaska.edu/hr/benefits/support/prospectiveemployees.php) . UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA staff salary schedule (https://www.alaska.edu/hr/benefits/compensation/files/fy24_staff_salary_grid_Bethel.pdf) , Grade 78, based on education and experience.

　　Applications will be reviewed on a rolling basis until a successful candidate is identified.

　　To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

　　The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

　　UA is an affirmative action/equal opportunity employer, educational institution and provider and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination.

　　The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

　　Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

　　If you have any questions regarding this position, please contact Stasia Craddick, CRCD HR Coordinator, at [email protected] or 907-474-6569.

　　Advertised: 23 Jan 2024 Alaskan Standard Time

　　Applications close: