All are encouraged to apply! Join Peckham - WORK. GROW. ADVANCE.

　　Peckham is a vocational rehabilitation social enterprise. We specialize in providing vocational rehabilitation and training opportunities for people with significant disabilities, and/or other barriers to employment. If you have a disability or other barrier to employment, please be sure to fully complete the ‘eligibility for services questionnaire’ to help us determine the best fit and necessary accommodations for your employment needs.If you do NOT have a disability, please complete the entire application including the questionnaire. These jobs are open to all abilities but Peckham gives preference to individuals with disabilities.

　　Peckham Inc. - PSD - IT Help Desk Intern

　　SUMMARY

　　Interns will be responsible to learn and apply IT service-desk processes and core customer service skills in a technical support environment. Primary responsibilities include clear customer communication, problem solving, and documenting customer inquiries, all within established service level guidelines. The intern will be focused on providing first level support for client computing, desktop operating systems, and line of business applications.

　　Pay rate is $14.50/hr.

　　Shift is Monday-Friday 8:30-5

　　DUTIES AND RESPONSIBILITIES

　　Acknowledges, problem solves, and resolves customer inquiries within established service level guidelines via IT Service Management processes.

　　Ability to communicate clearly in verbal and written media.

　　Monitoring the help desk system and group email box for incoming requests from users.

　　Working with users to resolve their requests.

　　Ability to prioritize incoming requests (“triage”) by expected priority and available resources.

　　Requests that are outside Systems authority forwarded to the appropriate groups, with a follow-up requested.

　　Image the operating system and load software on PC’s and laptops.

　　Provide systems support for different system types and infrastructure components, some of which are not widely used.

　　Will communicate with leadership through periodic updates and formal evaluations.

　　Create and maintain technical and end user documentation of processes and procedures.

　　Promotes the vision, values, and services to all customers and stakeholders of both the host organization and Peckham Inc.

　　Assists in maintaining organization wide quality standards.

　　Maintains a safe and clean work environment.

　　Other related duties as assigned by the site supervisor.

　　MINIMUM QUALIFICATIONS

　　High School Diploma or equivalent

　　At least 18 years old

　　Proficient in the English language (written and verbal)

　　U.S. Citizen

　　Ability to pass a thorough background check screening (credit and criminal history) to determine fitness for a federal security clearance.

　　Certification Level: When entering the Peckham Service Help Desk the candidate must have an IT recognized certification, such as CompTIA A+, Security+, or Microsoft 70-685. Education or experience may be considered in lieu of a certification.

　　The candidate must be pursuing one of Peckham contracts for employment: EHD or USDA

　　Candidates must complete all certification needed to enter their Contract once the internship is completed. Requirements vary by contract.

　　Motivated, self-directed, detail-oriented individual

　　Enjoy working in a fast-paced environment; ability to effectively multi-task.

　　Must have reliable transportation to get to job locations.

　　PREFERRED QUALIFICATIONS

　　Experience resolving PC hardware and software problems, specifically Microsoft Office applications, preferred.PHYSICAL DEMANDS

　　The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case by case basis.

　　While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.

　　WORK ENVIRONMENT

　　Individuals will be on the phone in a cubicle for most of their scheduled shift.  The employment facility is a universally designed building with an open environment that provides natural light throughout work areas.  Individuals will work individually, and therefore are required to work well independently, however will also be a member of a team and therefore must be able to work in a team atmosphere.  The tasks of the call center are repetitive in nature.  The noise level is generally moderate.  The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

　　SECURITY

　　Many of the positions through the Business Services Division require a security clearance. Thus, the candidate/employee must pass and maintain appropriate security and background checks as required for each area and/or contract. The extent of the security and background check may vary by position. Employment may also be contingent upon successful security and background checks and may be run on an ad hoc basis. Required security and clearance checks will be completed at no financial cost to the candidate.

　　OTHER INFORMATION

　　This job description in no way states or implies all duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

　　Peckham is an Equal Opportunity Employer - EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law. EEO is Law (https://dol.gov/ofccp/regs/compliance/posters/ofccpost.htm)

　　EOE-Embracing Diversity to Achieve Excellence

　　SPECIAL NOTES

　　These jobs are part of the AbilityOne program, to learn more about the AbilityOne program go to www.abilityone.gov

　　PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER

　　EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.

　　REASONABLE ACCOMMODATION FOR APPLYING NOTICE

　　Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please:

　　Click HERE (https://www.ilru.org/projects/cil-net/cil-center-and-association-directory) and you will be directed to the ILRU Directory to find an agency in your area that can assist you

　　Click HERE (https://www.careeronestop.org/LocalHelp/AmericanJobCenters/american-job-centers.aspx) and you will be directed to the American Jobs Center (AJC) finder to locate a center near you

　　Email us at [email protected]

　　Call us at (517) 316-4000

　　Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm)

　　Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

　　Business Line:

　　Contact Center Solutions

　　Location:

　　Lansing, MI

　　Worker Sub-Type:

　　Team Member

　　Click here to return to the main search page (https://peckham.wd5.myworkdayjobs.com/team-member)

　　ABOUT PECKHAM

　　Peckham is a national award-winning non-profit organization, recognized for its achievement in providing exceptional vocational rehabilitation for people with disabilities and barriers to employment. We accomplish our mission by working with community partners and through our own diverse business lines consisting of apparel manufacturing, warehousing, call centers, environmental services, and farming. Peckham prides itself on having a great culture which fosters a respectful, collaborative, and fun work environment. Employees are encouraged to bring their whole selves to work, share ideas, and engage in lifelong learning. Our culture further supports our mission by encouraging flexibility, health, and wellness. Staff enjoy benefits such as generous PTO policies, modern facilities, pet friendly work sites, free fruit, fitness classes, massages available for purchase, and opportunities for flexible work arrangements.

　　MISSION

　　Peckham, a nonprofit community vocational rehabilitation organization, is a unique business and human services agency which values quality, diversity, and performance. Our mission is to provide a wide range of opportunities to maximize human potential for persons striving for greater independence and self-sufficiency. We embrace collaboration, effective resource management, and innovative approaches to achieve world-class excellence.

　　VISION

　　To prove that people with disabilities and other barriers are more than capable of delivering world-class, high-quality products and solutions.

　　Peckham is an Equal Opportunity Employer - EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law. EEO is Law (https://dol.gov/ofccp/regs/compliance/posters/ofccpost.htm)

　　Peckham participates in the E-Verify program. For more information please click follow this link (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf) ​

　　For information on Immigrant and Employee Rights (IER), follow this link (https://www.justice.gov/crt/case-document/file/1133936/download)

　　Pay Transparency Nondiscrimination Provision

　　REASONABLE ACCOMMODATION NOTICE

　　Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

　　[1] Section 503 of the Rehabilitation Act of 1973, as amended. For more information on the equal employment obligations of Federal contractors, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

　　Visit www.peckham.org to learn more.