Overview

　　Terros Health is pleased to share an exciting and rewarding opportunity for a IT Help Desk Technician II w orking at our Central Avenue location . Reporting to the IT Director, the ideal individual is flexible, compassionate and professional. The IT Help Desk Technician will be responsible for handling all incoming technical support requests for Terros Health, as directed by the IT Director.

　　We are a healthcare company focused on the whole person, providing primary care and specializing in mental health and substance use treatment for the last 50 years.

　　We help people live their lives in recovery and we save lives every day.

　　If you thrive in a creative and innovative environment, join Terros Health and you’ll be rewarded through many rich and boundless opportunities to feel empowered, do what’s right and serve the community. Terros Health employees have been entrusted to fulfill the mission ofInspiring Change for Lifeand in Innovation and in Business Intelligence, we accomplish this task everyday by making decisions to improve health care delivery, enhance our workflows, open communication, all with integrity, as part of motivated and flexible teams! Along with great benefits, continuous training and a welcoming environment, we offer the opportunity for you to grow in your career with Terros Health.

　　Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. For more than four decades, the heart of everything we do is inspiring change for life. We help people manage addiction and mental illness, provide primary medical care, restore families, support our veterans, and connect individuals to the care they need.

　　Recently awarded among Arizona’s Most Admired Companies in 2022 by AZ Big Media

　　Responsibilities

　　Terros Health (http://www.terroshealth.org) is hiring a IT Help Desk Technician II at our Central Avenue location in Phoenix, AZ.

　　Hybrid-Remote

　　Full-Time, Employed

　　Monday-Friday, 8am-5pm

　　No Weekends!

　　Offering Excellent Salary

　　Full Benefits, Including 401K and Generous PTO/PST (4+ weeks)

　　Position Summary: The IT Help Technician is responsible for handling all incoming technical support requests for Terros Health, as directed by the IT Director. This primarily includes responding to help desk calls and handling end-user hardware and software requests and problems. This position is expected to provide excellent customer service to Terros Health end users. The IT Help Desk Technician will also assist the IT Director with various projects of all levels. The IT Help Desk Technician must have a high level of professionalism and excellent follow-through. This position reports to the Director of Information Technology.

　　Essential Duties

　　Ensure that end-users receive a high level of quality customer service.

　　Provide technical support on all end-user software.

　　Provide first and second level technical support on all company hardware (i.e., mobile phones, thin clients, laptops).

　　Maintain and update IT loaner equipment, noting all maintenance in asset tracking system.

　　Ensure all work performed complies with HIPAA guidelines.

　　Update changes to IT inventory to ensure inventory stays up to date.

　　Continually assess the technical needs of staff and various departments, bringing suggestions for improvement to the IT Director

　　Apply with your resume atwww.terroshealth.org

　　Benefits & Wellness

　　Multiple medical plans - including a no premium plan for employees and their families

　　Multiple dental plans - including orthodontia

　　Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support

　　4 Weeks of paid time off in the first year

　　Wellness program

　　Child Care Support Program

　　Pet Insurance

　　Group life and disability insurance

　　Employee Assistance Program for the Whole Family

　　Personal and family mental and physical health access

　　Professional growth & development - including scholarships, clinical supervision, and CEUs

　　Employee perks and discounts

　　Gym memberships

　　Tuition at GCU and University of Phoenix

　　Car rentals

　　Bilingual pay differential

　　Qualifications

　　Minimum of High School diploma or equivalent;

　　Ability to effectively communicate technical procedures with non-technical staff.

　　In-depth knowledge of supporting Windows operating systems.

　　Comprehensive knowledge of client applications, including but not limited to Microsoft Suite programs.

　　Working knowledge of local area and wide area networks.

　　Hands-on experience of server applications, including but not limited to SQL, Active Directory and Office 365.

　　This role is a non-driving position. This position is performed at one location and does not require travel to various Terros Health centers. May be 21 years of age and with less than two years’ driving experience or no driving experience.

　　Must have a valid Arizona Fingerprint Clearance card or apply for an Arizona fingerprint clearance card (Level 1) within 7 working days of assuming role.

　　Must pass a TB Test.

　　Physical demands of this position are representative of those that must be met by an employee to perform successfully the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　Job LocationsUS-AZ-Phoenix

　　Job ID 2024-9093

　　of Openings 1Category Information Technology

　　Program IT

　　Weekly Hours 40