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IT Application Support- Technical Business Analyst
IT Application Support- Technical Business Analyst-March 2024
Charlotte
Mar 28, 2026
About IT Application Support- Technical Business Analyst

  ABOUT THE ORGANIZATION

  SMBC MANUBANK was formed by a group of banking entrepreneurs in June 1962. Our scope is to serve the specialized needs of California middle-market businesses, manufacturers, wholesalers, distributors, importers, exporters, and service companies, including small businesses and professionals.

  The anticipated salary range for this role is between $95,000.00 and $155,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.

  Our mission is to be "the bank of choice" for middle market and professional service companies by establishing long term customer relationships and loyalty, providing superior products and services through a core of highly skilled and seasoned bankers.

  To achieve our mission to be the 'bank of choice' for middle market and professional services companies, we are focused on our vision to be the premier California regional business bank that can provide the sophistication and expertise of a larger institution with the personal 'high touch' services of a smaller bank.

  Specialties:

  Commercial Loans and Lines of Credit, Asset-Based Financing, SBA Loans, and Specialized Financing, Real Estate Loans, Cash Management Services, International Services

  Principal Duties and Responsibilities:

  Performing system analyses, data mapping, data analysis on software programs, applications, and web services.

  Determining system efficiency and functionality by liaising with internal departments and end-users.

  Efficiently integrating new systems, programs, and applications with business operations and services.

  Analyzing and improving the performance of web-based customer portals and support services.

  Ensuring end-user proficiency with new systems, programs, and applications across departments.

  Monitoring product licenses and ensuring compliance with IT industry regulations.

  Ensuring that computer hardware remains compatible with system enhancements and updates.

  Promoting system efficiency and security by integrating performance metrics and encryption.

  Implementing new advancements in the field of system and enterprise architecture.

  Position Specifications:

  Bachelor's degree in Business, Finance, Computer Science, or a related field.

  Proven experience (7+ years) as a Business Analyst, Data Engineer, or similar role within the financial industry, with a strong focus on BSA/AML compliance and regulatory matters.

  Proficiency in writing complex SQL queries to extract, transform, and load data, as well as perform detailed analysis for trends, discrepancies, and potential compliance issues.

  Hands-on experience with data visualization tools (e.g. Power BI) to create meaningful reports and dashboards as needed.

  Familiarity with compliance software (Verafin, Actimize) is desirable.

  Knowledge of cloud platforms (Azure, GCP) for data analysis and management is a plus.

  Familiarity with regulatory frameworks and requirements in the financial sector (e.g. BSA/AML) is highly desirable.

  Strong problem-solving skills and an analytical mindset, coupled with the ability to translate complex data into actionable insights.

  Excellent communication skills, both written and verbal, to effectively interact with technical and non-technical stakeholders.

  Ease in leading presentations to stakeholders in a remote environment through Teams or Zoom

  Advanced knowledge of programming languages like SQL and system integration solutions.

  Exceptional communication skills toward facilitating the use of new software systems.

  Knowledge of relevant licensing and industry BSA/AML compliance regulations.

  EOE STATEMENT

  We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

  CCPA DISCLOSURE

  Personal Information Collection Notice: This notice contains information under the California Consumer Privacy Act (CCPA) about the categories of personal information (PI) of California residents that SMBC MANUBANK collects and the business or commercial purpose(s) for which the PI may be used. We do not sell PI. More information about our collection and use of PI may be found in our CCPA Privacy Policy at https://www.manufacturersbank.com/CCPA-Privacy. Persons with disabilities may contact our Customer Contact Center toll-free at (877) 560-9812 to request the information in this Notice in an alternative format.

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