The ISS Field Representative position is responsible for maintaining the link between Corporate Retail Teams and the Fulfillment Center, as well as the reporting & re-escalation of tickets submitted to Retail, Vendor Management and Catalog. The Field Representative position plays an integral role in the RC by helping facilitate the resolution or directly resolving problem items that cannot be received in the RC under the normal conditions of receiving. The Field Representative will be responsible for the tactical and strategic handling of Retail Request Tickets submitted to them from Corporate, which include (but not limited to): Adjust Receive, Where's My Stuff, Vendor Audits and Bin Check type tickets. This individual will also be responsible for monitoring and reporting Vendor Compliance issues as they arise and ensuring IAT (Inbound Andon Tracker) tickets are filed. Field Representative will provide on the spot resolution of select problems as they have been trained to do so. This person will maintain a physical area where problem items will reside until resolution, if sidelining items is absolutely necessary. The Field Representative will assist the Operations Manager with on-going training for Problem Solve Receivers where necessary with regards to ISS and IAT ticket submission . In addition, this individual will be required to attend a weekly ISS Team conference call to report on the status of pending tickets, any backlog, failed SLA's (Service Level Agreement) and provide a general report on the condition of their respective RC.Overall responsibilities also include the following:* Communicate with ISS Coordinator and direct Manager on Retail Request Tickets (tickets from Corporate Retail Teams), ticket status and weekly summary of pending tickets and open issues* Communicate with Corporate Retail Teams on Vendor Compliance issues* Communicate with ISS Coordinator and direct Manager on ISS Tickets (tickets sent to Corporate Retail Teams), ticket status and weekly summary of pending tickets and open issues* Accountable for keeping track of open aging ISS tickets across the FC and responsible for participating as onsite escalation contact, where and when appropriate* Accountable for making sure that all Retail Request tickets get prompt response and resolution, meeting SLA where appropriate* Responsible for training and supporting all inbound associates and managers with Inbound Problem Resolution, Vendor Defect Tracking and other data collection projects.* Drive initiatives to reduce defects that affect cycle time on the Receive Dock.* Maintain a productive working relationship with Corporate Retail Teams and all partners.* Along with the Operations Manager, help educate Problem Solve Receivers on how and when to use ISS & Catalog for problem resolution* Oversees and logs all items on the ISS Liquidation palletMeasurements for Success:* Maintain a minimum 80% success rate in resolving in-bound ticket requests within the defined SLA* Consistently log all data when and where appropriate, e.g. Liquidation log, Retail Request tickets, etc.* Will be present for all ISS Field Representative conference callsWe are open to hiring candidates to work out of one of the following locations:Spokane Valley, WA, USA* Associates must be in good standing* Ability to work extra hours as required* Continued meeting or exceeding of department performance goals* Proficiency with Microsoft Office products (Word, Excel, Outlook and Explorer)* Certified or willing to become PIT trained* Understanding of Receiving C processes and operations* Computer experience* Strong work ethic and pace* Proven problem-solving skills during time in facility* Ability to work independently, as well as in a team environment* Professional, customer-centric demeanor* Ability to think creatively, with attention to detail and pri