If you are looking for a company where you can personally advance healthcare and make a difference in peoples’ lives with your bold ideas and unique point of view, consider working at Labcorp as an Investigator Support Coordinator (fully remote).

　　The Investigator Support Coordinator is responsible for the communication and support of investigative sites, including managing incoming and/or outgoing telephone contact. The coordinator will also resolve accession holds as assigned by working with sites, project management, and data revision personnel. The coordinator will provide results to site staff by telephone or fax.

　　In more details, you will be…

　　Notifying investigator sites, sponsors, and affiliates of laboratory results, sponsor determined flags, and test cancellations as defined in the Statement of Work (SOW)

　　Monitoring, tracking, and resolving accession holds and informing the Supervisor and the associated Project Manager of any delays

　　Updating the database with appropriate information and informing personnel of additional testing needs.

　　Supporting sites and sponsor with project related questions via phone and email

　　Effective and timely adherence to management communications, meetings, and Standard Operating Procedures (SOP)

　　Assisting and supporting in the implementation of global processes and procedures

　　Tracking and reporting metrics as determined by management in the agreed timelines

　　Documenting all service failures, resolving, and escalating to management when appropriate resolution is incomplete

　　Acting as a liaison for both internal and external clients

　　Communicating investigator site needs when new policies or procedures are discussed

　　Instilling a culture where patient safety is top priority

　　Promptly address patient safety issues and escalates as needed for resolution

　　Ensuring the investigator’s needs are explored prior to implementation of new processes and procedures

　　Note: Saturday shift required once every 2 months.

　　Thrive personally and professionally at Labcorp

　　Working at Labcorp, you’ll continue to grow in our learning-based culture so you’ll know how to expertly respond and adapt as the industry continues to evolve. Here, you’ll put your education to work as you play a meaningful role in advancing healthcare and making a difference in people’s life.

　　In addition, Labcorp offers great benefits, global experience and the opportunity to work independently within a team-oriented environment.

　　What we’re looking for

　　Investigator Support Coordinators are the most successful at Labcorp with:

　　Customer service skills

　　Experience in the pharmaceutical industry is an advantage

　　Self-motivated with strong verbal skills

　　Attention to detail and good organizational skills

　　Team player with an ability to work independently

　　Ability to handle multiple tasks and multiple distractions while maintaining a professional manner

　　Fluency in English, Italian and/or German and/or Spanish

　　Adaptability skills

　　Get to know Labcorp

　　At Labcorp, we believe in the power of science to change lives. We are a leading global life sciences company that delivers answers for crucial health questions. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations that not only empower patients and providers but help medical, biotech, and pharmaceutical companies transform ideas into innovations.

　　Here, you can join our more than 60,000 employees, serving clients in more than 100 countries, as we work together to make a real impact on people’s lives.

　　Labcorp is proud to be an Equal Opportunity Employer:

　　As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

　　For more information about how we collect and store your personal data, please see our Privacy Statement (https://www.labcorp.com/hipaa-privacy/web-privacy-policy) .