International Cash Collection: Operations Associate - French or Italian speaker

　　Job Req ID: 27742

　　Posting Date: 23 Jan 2024

　　Function: Corporate Functions

　　Location:

　　Building 31, Budapest, Hungary

　　Salary: Competitive

　　About BT

　　BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

　　We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

　　So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT (https://www.btplc.com/Careercentre/lifeatbt/index.htm) .

　　What you'll be doing

　　Ensure customer payments are made on time and in compliance with BT Credit Management Policy. Responsible for maximising cash receipts from outstanding debts without compromising customer satisfaction.

　　Proactively manage customers using appropriate communication methods, ensuring quality and professionalisation standards are not compromised, in order to ensure payment promises are met and deliver cash targets

　　Manage assigned collection portfolios in adherence with Internal Operational Procedures, Credit Policy, Risk and Compliance Processes and Company Code of Conduct

　　Identify and escalate risks that could result in late payment of invoices to the Team Leader and Contract Manager to identify appropriate actions, in a timely manner.

　　Manage customer portfolio by chasing payments, reconciling customer accounts and following up disputes to meet team KPIs for overdue debt and completion of work packages

　　Plan and carry out customer calls in accordance with Group collections processes, covering all appropriate debts and ensuring that a promise of full or part payment is received and logged.

　　Protect and develop customer loyalty by applying Credit Management best practices and using knowledge of the end-to-end Billing process.

　　Maintain complete, clear and accurate records and ensure that all reporting is completed by agreed deadlines

　　Home office is available in this role depending on further agreement

　　This role will suit you if you have the following skills:

　　Soft skills:

　　Ability to meet the customers’ needs in line with the business requirements

　　Focusing on the objectives and the required outcomes of the processes while delivering a service

　　Working with a cooperative and positive attitude in a group setting to achieve common goals

　　Communicating effectively and efficiently while adapting to your audience and getting the message through as intended is an advantage

　　Professional skills:

　　Negotiation skills

　　Excel knowledge

　　Language skills:

　　English on a fluent level

　　French or Italian on a fluent level