Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

　　A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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　　Top 100 Most Loved Workplace®

　　Forbes Best-in-State Employer

　　Internal Auditor

　　The Role

　　An exciting opportunity has arisen for an Auditor to support our Project Managed Adjusting team, who deal with home claims up to £100,000. The role will primarily be based in Glasgow. The successful applicant will carry out regular reviews of files and provide feedback to support development of colleagues and ensure they meet our procedures and our clients’ processes. As an Auditor, you will need to understand our service strategy, have the ability to build rapport & trust and have strong coaching skills. You will work alongside the Operational and Technical Team Managers to deliver technical and service excellence in pro-active claims handling and management. In particular, the key strands to the job will encompass audit which links directly into our training program, complaints resolution and root cause analysis, technical development of staff, and service improvement.

　　Key audit responsibilities will include:

　　Undertaking internal audits covering technical, service and process requirements

　　Undertaking pre audit reviews alongside Managers in readiness for client audits

　　Identifying knowledge gaps and areas of development, addressing these through coaching and feedback to managers and the training team

　　Reviewing complaints, undertaking root cause analysis and providing staff feedback

　　Ensuring that staff meet company processes and procedures assessments by providing advice and guidance to colleagues and managers within PMA

　　Displaying behaviours consistent with the development of a culture which reflects our core values

　　Insurance qualifications are desirable, but equal consideration will also be given to those with the relevant experience

　　You will have/be:

　　Experience in dealing with all aspects of domestic home claims

　　Self-motivated and capable of working on your own initiative and as part of a team

　　Strong analytical and critical thinking skills

　　Ability to make independent decisions

　　Excellent Customer Service skills within an office environment

　　Strong organisational skills and the ability to prioritise your workload

　　Experience of working to monthly targets

　　Strong communication skills - both written & oral, and capable of influencing others

　　IT literacy

　　What will you get for this role?

　　Competitive salary depending on skills, experience and qualifications

　　Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home

　　Healthcare scheme

　　Company car/Company car allowance

　　A Self Invested Personal Pension Scheme

　　Holiday allowance of 25 days plus bank holidays

　　Discounts on various products and services

　　Employee assistance programme for employee wellbeing

　　Life assurance

　　Group Income Protection

　　Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP app

　　Working at Sedgwick

　　Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.

　　We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.

　　Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.

　　Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.

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　　Sedgwick is an Equal Opportunity Employer.

　　The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

　　Taking care of people is at the heart of everything we do. Caring counts

　　Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. (https://www.youtube.com/watch?v=ywxedjBGSfA)