Commercial Insurance Account Specialist

Location: Lincolnshire, IL or Chicago, IL

Pay Rate: $25-$35/HR, based on experience, + Benefits

Duration: 12 month contract, potential for extension

Duties and Responsibilities

Perform necessary activities or support a senior team member in the initiating a renewal, processing an invoice, issuing auto IDs, processing surplus lines, issuing emergency certificates, resolving premium account discrepancies, initiating endorsements, processing vehicle suspensions and processing other client requests.

Seeks assistance from senior team members when confronted with unfamiliar or complex processing transactions.

React to field office requests via Broker Desktop tools that require actions in a timely manner.

Organize or assist senior team members with the preparation of renewals and assist the distribution team with the delivery of relevant outputs.

Ensure system of record (Bridge Broker Desktop) is accurate and current to ensure outputs and client deliverables will be produced according to guidelines and policy detail.

Liaise and be responsive to inquiries from outsourced provider to manage and ensure the timeliness and quality of outputs.

Upload, index or attach documents in Document Management System.

Perform pre – renewal account review with the field office to meet client expectations related to timelines and to ensure accuracy of deliverables (certificates, invoices, endorsements, etc.).

Help colleagues troubleshoot and resolve basic client issues.

Upon policy placement (with assistance from a senior team member), creates policy summaries, schedules of insurance, calculates premium allocations, and provides quality review of all post placement outputs.

With assistance from senior team members, address and complete special client projects.

Participate in office and client visits.

Requirements

Entry level position 1-3 years of commercial insurance/office experience a plus; will also consider recent college graduate.

Ability to effectively communicate both verbally and written with external and internal clients on client servicing activities

Understands operation processes and methodologies; proven ability to work effectively with moderate guidance and supervision.

Must have strong Microsoft Office, with emphasis on Excel skills to import/export data, strong Word skills, some v-look up experience a plus.

Successfully operates in a fast-paced output driven environment that requires staff members to multi-task, react quickly and perform task that are not routine.

Must maintain appropriate insurance brokers license or obtain within 6 months of hire.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.