Position Information

　　Posting Title Infrastructure Support Services Program Manager - Infrastructure Services

　　Job Requisition Number AE503526

　　Position Number 117677

　　Job Type Full-Time

　　Division Name Electric System - ETS

　　Minimum Qualifications

　　Graduation with Bachelor’s degree from an accredited college or university with major coursework in Business, Engineering or in a related field plus four (5) years of experience in a field related to the job, including 2 years of experience which were in a lead or supervisory capacity. Experience may substitute for education, up to a maximum of four (4) years.

　　Licenses and Certifications Required:

　　None.

　　Notes to Applicants

　　Under general direction, this position plans, coordinates, and directs Austin Energy’s (AE) Pole Attachment Services ( PAS ) or Infrastructure Services programs. These programs manage third party pole infrastructure attachment processes and agreements, Qualified Electric Contractor ( QEC ) program, and management of other agreements, contracts, and work products across the utility’s transmission and distribution areas.

　　Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE (http://www.austintexas.gov/department/active-employee-benefits) for more information.

　　Employment Application:

　　The City of Austin employment application is an official document; incomplete applications will not be considered.

　　Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications.

　　The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application.

　　Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable.

　　Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed.

　　If you are selected as a top candidate:

　　Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.

　　If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.

　　This position requires a criminal background investigation.

　　Work Schedule:

　　Work hours may include after hours, holidays, and weekends.

　　Shifts may change according to departmental needs.

　　Employee may be required to work additional hours outside of regular work schedule.

　　Fair Labor Standards Act:

　　This position is considered FLSA Exempt. Exempt employees are salaried and, except as provided, are not eligible for overtime compensation.

　　Pay Range

　　$44.62 – $58.01

　　Hours

　　Monday – Friday, 40 hours

　　Job Close Date 02/06/2024

　　Type of Posting External

　　Department Austin Energy

　　Regular/Temporary Regular

　　Grant Funded or Pooled Position Not Applicable

　　Category Professional

　　Location 2500 Montopolis Dr

　　Preferred Qualifications

　　Experience with leadership applications of process improvement, change management, and employee development.

　　Experience with project oversight and taking high-level, high-visibility and cross-functional projects to actualization, implementation, and

　　execution.

　　Experience working with budgets and contract management within a utility environment.

　　Experience providing a high level of customer service to a variety of diverse internal and external customers both on a one-on-one and group

　　basis

　　Direct lead or supervisory experience of three or more employees providing coaching, work assignments, product review, training and mentoring

　　Ability to travel to more than one work locations.

　　Duties, Functions and Responsibilities

　　Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

　　Plans, organizes, directs, and manages the AE Shared Services Programs.

　　Leads planning activities to develop short- and long-term strategic plans, roadmaps, and objectives for shared services technologies and programs.

　　Creates and manages operational budgets for short- and long-term shared services projects and contracts.

　　Develops and implements technical specifications and standards; and policies, procedures, and Shared Services criteria to ensure compliance with Program guidelines, Federal and State laws, and City Utility Code and Criteria requirements.

　　Conducts and documents benchmarking best practices within the electric utility industry.

　　Manages customer resolution processes to ensure all customers are addressed in a timely and courteous manner, maintaining professional working relationships with AE customers.

　　Facilitates communications with internal and external stakeholders on utility standards, processes, technologies, and programs.

　　Leads cross functional teams to achieve shared services/technical initiatives.

　　Manages assigned matrix resources.

　　Leverages functionality to identify operational efficiencies to improve customer satisfaction and reduce operational costs.

　　Produces business cases, including cost versus benefit analysis and Request for Proposal (RFP’s) to support related technologies and initiatives and programs.

　　Responsibilities- Supervision and/or Leadership Exercised:

　　May be responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

　　Knowledge, Skills and Abilities

　　Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

　　Knowledge of fiscal planning and monitoring procedures, budget preparation, and auditing.

　　Knowledge of electric utility operations: generation, transmission, distribution, or other related fields

　　Knowledge of supervisory and managerial techniques and principles.

　　Knowledge of regulatory requirements and applicable federal, state, and local laws and ordinances

　　Knowledge of public policy development and analysis.

　　Knowledge of easements, property law, contracts, and right-of-way issues.

　　Knowledge of concepts of electric distribution design and facility placement.

　　Knowledge of the contractual and legal obligations related to telecommunications.

　　Knowledge of equipment and construction techniques common to utility construction.

　　Skill in handling and prioritizing multiple tasks and planning an organizing a program.

　　Skill in negotiation of contracts and agreements and in oral and written business communications.

　　Skill in determining needs and gathering, analyzing and presenting data to provide accurate information for management’s use.

　　Skill in conducting presentations on behalf of a public entity.

　　Skill in handling and prioritizing multiple tasks and planning and organizing a program.

　　Ability to direct the timely production of project proposals and agreements.

　　Ability to prepare and evaluate business cases.

　　Criminal Background Investigation This position has been approved for a Criminal Background Investigation.

　　EEO/ADA

　　The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

　　The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

　　Supplemental Questions

　　Required fields are indicated with an asterisk (*).

　　The Program Manager, Infrastructure Support Services position requires Graduation with Bachelor's degree from an accredited college or university with major coursework in Business, Engineering or in a related field plus four (5) years of experience in a field related to the job, including 2 years of experience which were in a lead or supervisory capacity. Experience may substitute for education, up to a maximum of four (4) years. Do you meet these requirements? Yes

　　No

　　Please describe your supervisory/lead experience to include the number of employees you supervised/lead, the type of work you supervised/lead, and the level of responsibility you possessed. (Open Ended Question)

　　Describe your experience with leadership applications of process improvement, change management, and employee development. Include job titles and dates in your response. (Open Ended Question)

　　Describe your experience in the development, drafting and negotiation of contracts and electric industry legislative and policy issues. If you do not have any, enter N/A. (Open Ended Question)

　　Describe your experience handling customer escalations. (Open Ended Question)

　　Do you have experience working with budgets and contract management within a utility environment? Yes

　　No

　　Describe your experience evaluating and revising programs, services, work process and making recommendations that support internal and external process improvements. (Open Ended Question)

　　Are you able to travel to multiple sites as part of your regular job duties? Yes

　　No

　　This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. Yes

　　Optional & Required Documents

　　Required Documents

　　Optional Documents

　　Contact City of Austin Employment Services

　　Office: 512-974-3210

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