Infrastructure Specialist

　　Date: Jan 31, 2024

　　Req ID: 2730

　　Location:

　　Ann Arbor, MI, US, 48103

　　Company: Terumo Americas Holding, Inc.

　　Department: Network & Cloud

　　Job Summary

　　The Infrastructure Specialist is responsible for development, administration and maintenance of specific aspects of the corporate IT infrastructure. This associate is involved in the design, architecture and implementation of various infrastructure systems to help create an efficient and seamless infrastructure platform upon which critical business systems can run. Infrastructure systems can include, but are not limited to, wide-area and local networking, security, communication, and end-user systems management. As Terumo endeavors to create a common infrastructure platform for all business units, the scope of this job may extend to all business units under TAH control as well as collaboration with other Terumo organizations worldwide and other business partners. This position also provides an escalated level of end-user support, and may be involved in the training and education of other IT associates in the systems where they have responsibility.

　　Job Details/Responsibilities

　　Evaluate and recommend necessary changes in performance tuning, infrastructure design and monitoring.

　　Install, configure and maintain applications with IT infrastructure.

　　Analyze problems, evaluate technical issues, test, maintain, modify, integrate, monitor and ensure to automate software systems.

　　Support long range strategic plans of IT infrastructure plus operational aspects of application execution within infrastructure.

　　Handle organization-wide windows based application projects to ensure applications optimal performance and related infrastructure.

　　Execute application-level SSL plus configure mutual validation for back-end systems communication.

　　Execute technology successfully by minimal downtime as well as disruption.

　　Write infrastructure related scripts to automate manual tasks plus streamline operational activities.

　　Provide general framework plus environment to assist application developers and maintain activities.

　　Involve actively in teams of cross functional project to assist solve problems inclusive of different technologies straddling multiple work groups.

　　Consult project engineers and managers to assure technology is suitably deployed and used to deliver applications along with technology solutions.

　　Conduct complex technical evaluation, design review and recommend proposed physical and logical designs.

　　Serve as high level end-user support, handling complex issues escalated through the helpdesk system, engaging vendor support as necessary

　　Knowledge, Skills and Abilities (KSA)

　　Skilled in customer service; time management; identifying end user issues; technical troubleshooting; problem solving techniques; and report preparation

　　Strong communication and interpersonal skills

　　Strong analytical, diagnostic, and problem solving skills

　　Ability to work as an individual contributor or as a team member

　　Ability to create and manage IT project implementation schedules

　　Excellent technical skills across a breadth of infrastructure systems

　　Qualifications/ Background Experiences

　　Bachelors degree, technical degree or equivalent combination of education and relevant work experience

　　Minimum 3 years’ experience in in Data Center management and operations

　　Minimum 3 years’ experience in Exchange, Active Directory and Windows Server operations preferred

　　Minimum 3 years’ experience in LAN/WAN design/administration including knowledge of Cisco IOS, routing technologies, DNS, DHCP, MPLS, firewall operations preferred

　　Proficient in Microsoft Word, PowerPoint, Excel, and Outlook

　　Nearest Major Market: Ann Arbor

　　Nearest Secondary Market: Detroit