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Infrastructure Specialist
Infrastructure Specialist-March 2024
Ann Arbor
Mar 28, 2026
About Infrastructure Specialist

  Infrastructure Specialist

  Date: Jan 31, 2024

  Req ID: 2730

  Location:

  Ann Arbor, MI, US, 48103

  Company: Terumo Americas Holding, Inc.

  Department: Network & Cloud

  Job Summary

  The Infrastructure Specialist is responsible for development, administration and maintenance of specific aspects of the corporate IT infrastructure. This associate is involved in the design, architecture and implementation of various infrastructure systems to help create an efficient and seamless infrastructure platform upon which critical business systems can run. Infrastructure systems can include, but are not limited to, wide-area and local networking, security, communication, and end-user systems management. As Terumo endeavors to create a common infrastructure platform for all business units, the scope of this job may extend to all business units under TAH control as well as collaboration with other Terumo organizations worldwide and other business partners. This position also provides an escalated level of end-user support, and may be involved in the training and education of other IT associates in the systems where they have responsibility.

  Job Details/Responsibilities

  Evaluate and recommend necessary changes in performance tuning, infrastructure design and monitoring.

  Install, configure and maintain applications with IT infrastructure.

  Analyze problems, evaluate technical issues, test, maintain, modify, integrate, monitor and ensure to automate software systems.

  Support long range strategic plans of IT infrastructure plus operational aspects of application execution within infrastructure.

  Handle organization-wide windows based application projects to ensure applications optimal performance and related infrastructure.

  Execute application-level SSL plus configure mutual validation for back-end systems communication.

  Execute technology successfully by minimal downtime as well as disruption.

  Write infrastructure related scripts to automate manual tasks plus streamline operational activities.

  Provide general framework plus environment to assist application developers and maintain activities.

  Involve actively in teams of cross functional project to assist solve problems inclusive of different technologies straddling multiple work groups.

  Consult project engineers and managers to assure technology is suitably deployed and used to deliver applications along with technology solutions.

  Conduct complex technical evaluation, design review and recommend proposed physical and logical designs.

  Serve as high level end-user support, handling complex issues escalated through the helpdesk system, engaging vendor support as necessary

  Knowledge, Skills and Abilities (KSA)

  Skilled in customer service; time management; identifying end user issues; technical troubleshooting; problem solving techniques; and report preparation

  Strong communication and interpersonal skills

  Strong analytical, diagnostic, and problem solving skills

  Ability to work as an individual contributor or as a team member

  Ability to create and manage IT project implementation schedules

  Excellent technical skills across a breadth of infrastructure systems

  Qualifications/ Background Experiences

  Bachelors degree, technical degree or equivalent combination of education and relevant work experience

  Minimum 3 years’ experience in in Data Center management and operations

  Minimum 3 years’ experience in Exchange, Active Directory and Windows Server operations preferred

  Minimum 3 years’ experience in LAN/WAN design/administration including knowledge of Cisco IOS, routing technologies, DNS, DHCP, MPLS, firewall operations preferred

  Proficient in Microsoft Word, PowerPoint, Excel, and Outlook

  Nearest Major Market: Ann Arbor

  Nearest Secondary Market: Detroit

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