Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

　　Assist in assessing and designing software-based agents with Strategy and Architecture teams to address Business requirements Work with external vendors, participate in evaluating their offerings and finding the right solutions for improving IT infrastructure Provide Tier 3/Engineering technical support to operational teams Produce and maintain infrastructure design and implementation documentation, suggesting recommendations and setting standards Ability to identify areas of improvement through process definition and automation Ability to troubleshoot Intigua issues Ability to monitor the changes/incidents queue Basic understanding of budgeting and financial planning Capital vs Operational Expenses, depreciation, etc Experience in Agile Methodology, encouraging teamwork, self-organization and accountability Strong written and oral communication skills with a customer service-oriented approach Self-motivated with the ability to work towards common high-level objectives Working in a team-oriented, multi-disciplined collaborative environment Ability to effectively prioritize and execute tasks in a high-pressure environment Ability to provide timely updates to the leadership and document the tasks properly Minimum 3 year(s) of experience is required