Description

　　You might be the IT Specialist Robert Half is looking for! This permanent employment opportunity is based in the Farmington, New York area. This is a position for someone who has a can-do attitude and who is looking to be part of a highly motivated team. If chosen, you'll be handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. You should also know how your role relates to IT projects and IT Service Management initiatives. It is also important for you to understand Incident, Problem, Change Management and other processes. It is also required for this position to know how these processes work together to provide superior support and high availability of our business. You should apply today if you are a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment.

　　Major responsibilities

　　Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues

　　Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory

　　The ideal candidate for this job is able to facilitate user account management by handling onboarding, change and departure processes

　　Provide guidance to team members

　　Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment

　　Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.

　　Requirements - Strong communication and interpersonal skills

　　Must be able to work independently with minimal supervision

　　Ability to analyze complex business problems, propose effective solutions and understand and apply business vision and direction

　　Strong problem solving and analytical skills

　　3+ years of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware

　　This position will be the best fit for a candidate with technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems

　　The ideal candidate has ITIL certification

　　Microsoft Windows Server experience

　　Microsoft Office 365 experience required

　　Foundational knowledge in Group Policy

　　Deep understanding of Active Directory

　　Ability to multitask and meet deadlines

　　Experience in one or more programming or scripting language

　　Applicants with a combination of superior customer service skills and technical aptitude will be preferred Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

　　Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

　　All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

　　© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .