Primary Job Duties

Develop and coordinate tools, resources, and communication strategies to ensure exceptional delivery of inflight service

Supervise and support DSS personnel by overseeing service and provisions projects

Maintain and enhance service procedures and training programs to uphold a high level of customer satisfaction and regulatory compliance

Utilize flight attendant feedback to improve service quality and inflight experience

Monitor aircraft cleaning procedures and improvements to maintain cleanliness standards and passenger comfort

Oversee stocking and ordering of provisions to meet operational needs, prioritizing efficiently and cost effectiveness

Ensure accurate tracking of aircraft onboard stock, including onboard kits

Accommodate customer special requests related to onboard service

Develop, edit, and revise policies and procedures contained in InFlight Service Manual

Create Inflight Service Communications (e.g., Online Updates, Informational Bulletins, MyMessages) as necessary

Manage the Electronic Flight Attendant Device (eFAD) program

Promote safety, SMS, Safety Risk Management, Safety Assurance and communication

Promote an environment for employees that encourages the reporting of safety concerns without repercussion

Review service and provisions IOR's; provide feedback and solutions

Coordinate with other departments, as required

Act as Manager on Duty (MOD/PMOD) as assigned

Additional duties as assigned

Minimum Requirements

Strong leadership skills with a proven ability to oversee projects and resources effectively

Exceptional organizational skills with meticulous attention to detail in every aspect of onboard experience and service

Knowledge of inflight procedures, regulatory requirements, and industry service standards

Excellent communication skills

Advanced knowledge of Microsoft Office applications, including Outlook, Word, Excel and PowerPoint

Applicants must complete the on-line application process. Attach a letter of intent with resume.

Physical and Other Requirements

Willing to relocate

Travel required

Minimum of 2 years supervisory experience preferred

Sitting at a computer for extended periods of time

Periodic standing, lifting, and bending

This job posting may have an additional video interview requirement. Please monitor your email and junk folder for additional instructions.

SkyWest is committed to maintaining a working environment of satisfying employment and mutual respect for all of our employees, regardless of race, color, national ancestory, sex, sexual orientation, gender identity, marital status, national origin, religion, medical condition, disability, pregnancy, age or military status. We have specific training plans and programs in place to maintain such an environment.