OverviewAt Community Bank System, Inc. (CBSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer wealth management, investment management, insurance and risk management, and benefit plan administration.

　　Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.

　　To ensure our people can enjoy long and successful careers here at CBSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

　　ResponsibilitiesManage assigned staff to meet and exceed department goals. Manage the Indirect Department's operational and marketing functions. Responsibilities to include piloting new programs, reviewing and processing applications, review and input dealer agreements; System Admin for Indirect loan origination system and multiple other programs and interfaces, maintain/upgrade computer software systems/programs utilized within the department; training department personnel in bank policy, computer software, Indirect products, programs and procedures; organize Department functions and scheduling.

　　Essential Responsibilities:

　　Indirect Department Operational Functions:

　　Communicate with Senior Management for department goals/budgeting/business growthProvide Indirect support to Retail Loan Manager and Director of Consumer LendingAct as intermediary to staff, Business Development Officers and dealershipsHandle marketing programs, system rate changes, order seasonal promotional itemsResponsible for dealership communications, including product and program enhancementsDevelop plans to increase the process of Indirect productions volumesAssist in maintaining or initiate re-negotiating vendor contractsHandle complaints/issues on retail loan products and Out of Country requestsResponsible for compliance with policies, LOS system and HR requirementsAssist/respond to department auditsProduce and distribute reportsAssist in special projects, pilot programs and maintain spot programsOversee Reserve statement processingTraining: create new procedures and coordinate staff meetings and trainingsManage Indirect Employees as assigned

　　Interview for job postings, release staff as needed, initiate staff for salary adjustmentsPrepare annual reviews, oversee employee incentive programs and spot awardsSystem Administrator back up responsibilities

　　Indirect loan origination system; on call to address system issues during extended hours, Saturdays and staffed HolidaysRoute One, Dealer Track, Lexis Nexis, CCMC NAS, etc.Approve staff timecards and maintain departments PTO schedules; approve temp time cards from outside agenciesBusiness Online-internal department functionsTest, coordinate installations, create procedures and train staff on system upgrades and interfaces

　　QualificationsEducation, Training and Requirements:

　　High School Diploma or GED requiredAssociate's Degree preferredSkills:

　　Management experience with a strong work ethic, attention to detail and ability to multi-task in a time sensitive environmentInterpersonal skillsStrong computer and typing skills with proficient Microsoft Word and Excel functions pertinent to job dutiesExcellent customer service and communication skillsMust be able to consistently demonstrate the Company's core values: a strong work ethic, integrity, respect for others, responsibility, transparency and humility Experience:

　　Minimum of four (4) years' experience, with at least two (2) years' in lending and/or loan operationsMeridianLink/TCI system knowledge preferred

　　Other Job InformationLocation: This is an onsite position, not offering remote or hybrid

　　Hours: Monday-Friday 8:00-4:30; some nights and weekends may be required

　　Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

　　Physical Requirements:

　　The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

　　An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

　　MinimumUSD $64,000.00/Yr.

　　MaximumUSD $108,804.00/Yr.Community Bank System, Inc. is an Affirmative Action, Equal Opportunity Employer who fully embraces diversity - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.

　　Minimum Salary: 31200.00Maximum Salary: 31200.00Salary Unit: Yearly