To win each day by providing excellent customer service to our guests.Our technicians work independently performing home furnishings repairsprimarily at the guest?s location and explains proper usage, operationand maintenance of home furnishings to the guest. Assess the homefurnishing damage and determines the appropriate resolution. Ensurescompany quality standards are met. Travel required using company vehicleto RI & Southern MA areas*. Training provided / Company Van providedReasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions. Repair furniture in thewarehouse and customers? homes. Drive a company vehicle to customers?homes. Ensure customer satisfaction by handling repairs in an efficient,professional, and courteous manner. Ensure supplies, parts, and requireddocumentation is handled effectively. Provide detailed information,including digital pictures, serial numbers, and descriptions to the CallCenter for parts ordering, vendor chargebacks, reschedules, not at home,and service times. Adheres to safe lifting techniques, follows propertraining for learned job hazards and ergonomic risk factors. Mustmaintain a well-groomed personal appearance, including no visibletattoos or body piercing and natural color hair. Adheres to companysafety policy by utilizing proper safety devices such as goggles, facemask, etc. Plans driving route to guests? locations. Ensures effectiveuse of driving time and route. Notifies guest of expected arrival time.Assesses the home furnishing damage/defect and determines theappropriate resolution (e.g. level of repair, exchange, vendor return,in-shop repair, etc). Minimize inconvenience for the guest as much aspossible. Ensure speed and accuracy. Performs repairs includinginspecting replacement parts for damage and correctness. Ensure repairsmeet company?s quality standards and guest satisfaction. Completepaperwork on the company?s computer operating system after homefurnishing is repaired. Paperwork includes guest services requests, tagsfor the home furnishings, what was repaired on the product, when it wasreceived and repaired, and service repair job accounting includingdelivery prep debit memo request entry. Notifies office of servicesolution prior to next service call. Properly completes requiredpaperwork including bedding sheets, customer tags, guest servicerequests, same day sheet, daily log, etc. Locates and identify returnedparts. Maintains inventory of parts, tools and supplies in the servicevehicle to ensure availability for the service call. Ensures servicevehicle is maintained mechanically (such as tire pressure, fluid levels,etc.) and in appearance both interior and exterior (such as cleanexterior; clean, neat and orderly interior, etc). Review the dailyvehicle inspection sheet and report anything out of the ordinaryregarding the mechanics and/or appearance of the service vehicle.Practice safe and secure material handling methods in accordance withproduct handling standards. Report errors found on documents tomanagement. Promote a professional manner in appearance and demeanor.Assist in training Finishers I. Comply with all applicable companysafety standards. Perform other functions as needed and required.MANAGEMENT/SUPERVISORY RESPONSIBILITIES (including To perform this jobsuccessfully, an individual must be able to perform each essential dutyand responsibility satisfactorily. The requirements listed below arerepresentative of the knowledge, skill, ability and/or physical demandsrequired. Reasonable accommodations may be made to enable individualswith disabilities to perform the essentialfunctions.Education/Certification/Licensure: High School Diploma orequivalent. Valid drivers license with proof of a good driving recordand drug screening Visit website