Import Service Agent

　　Salt Lake City, UT

　　$20.00/hr. to $24.00/hr.

　　Mon-Fri 8:00am- 5:00 pm

　　We are a global logistics company renowned for our vibrant and inclusive workplace culture. We are committed to fostering a collaborative work environment and place a premium on teamwork and innovation, encouraging all employees to contribute their unique perspectives. Our culture emphasizes integrity, accountability, and a customer-centric approach. This creates a dynamic atmosphere where employees are valued and growth and development within our company is key to success on all fronts. We not only deliver exceptional logistics solutions but place intentional effort on the investment of our employees in professional advancement, offering diverse career opportunities and a supportive ecosystem for individuals looking to thrive in the ever-evolving logistics industry. We are not just a workplace; we are a community where our employees are empowered to build fulfilling careers.

　　Join our dynamic team as we actively seek a results-driven and self-motivated individual to fill the role of Import Service Agent. In this exciting position, you will work hard to ensure timely and accurate movement of freight and information while providing exceptional customer service within the Ocean Import Department. This is your chance to thrive in a fast-paced and stimulating environment and be an integral part of a company that excels in international logistics. If you’re a hard-working, solution-oriented professional, seize this amazing opportunity to contribute your skills and make a significant impact in the world of global freight and logistics!

　　Responsibilities:

　　Utilize in-depth operations and industry knowledge to enhance overall efficiency.

　　Accurately and promptly enter data into our operational system.

　　Cultivate and maintain positive relationships with suppliers and vendors.

　　Provide exceptional customer service to meet and exceed client expectations.

　　Conduct precise and timely accounting tasks.

　　Ensure accurate and timely billing processes.

　　Adhere to all compliance requirements, both internal and external, per government regulations.

　　Understand and optimize departmental process flows, seeking continuous improvement in operational efficiency.

　　Proactively engage in self-development to stay abreast of industry trends and personal growth opportunities.

　　Implement and uphold standard operating procedures for customers, ensuring regular updates as needed.

　　Achieve Key Performance Indicator (KPI) standards as outlined in the company's procedures.

　　Maintain proactive and timely communication with overseas partners, promptly responding to internal and external emails and requests.

　　Skills and Experience Required:

　　Proven experience in a customer-facing role, demonstrating world-class customer service.

　　Proficient in data entry, data analysis, and conveying information professionally, both orally and in writing.

　　Proactive and highly organized with exceptional attention to detail.

　　Strong computer skills, including proficiency in data entry and Outlook; willingness and aptitude to learn new systems and processes.

　　Excellent communication skills, both verbal and written.

　　Highly motivated and driven, displaying a strong commitment to achieving success.

　　Seeking a long-term career opportunity; an ambitious individual with a self-driven determination for success.

　　Effective interpersonal skills, including the ability to listen, comprehend, and communicate clearly and concisely to achieve positive outcomes.

　　Problem-solving mentality, demonstrating a willingness to ask questions and proactively find timely solutions.

　　Perks and Benefits:

　　Experience a positive company culture and a professional work environment.

　　Enjoy comprehensive health benefits, including Medical, Dental, Vision, Accident, and Prescription Drug coverage.

　　Take advantage of generous paid time off, including Vacation, Holiday, and Sick Time.

　　Participate in the 401K program for future financial security.

　　Explore ownership with the Employee Stock Purchase Plan, providing an opportunity for diversity in retirement planning.

　　Gain peace of mind with Life and Long-Term Disability Insurance coverage.

　　Unlock promotional growth and development opportunities through our Personnel Development Program.

　　Join in company lunches, employee appreciation initiatives, and occasional food truck visits.

　　PrincePerelson is an Equal Opportunity Employer and we do not discriminate against applicants due to race, color, religion, sex, national origin, age, disability, genetics, veteran status, or on the basis of disability or any other federal, state or local protected class. All applicants applying for U.S. job openings must be authorized to work in the United States.