About the role...

　　We are building a team of Implementation Services Engineers to ensure the successful delivery of HashiCorp’s solutions for our enterprise customers. As a member of the Customer Service & Support organization, the Implementation Engineer will be responsible for the project management and technical aspects of implementations. This starts with an internal hand-off with Sales all the way to a successful deployment, and a hand-off to the designated Technical Account Manager.

　　In this role you can expect to...

　　Participate in the full lifecycle of a client implementation from initial internal hand-off from our sales team and sales engineer to installation, system configuration, and testing

　　In some cases, you are also expected to provide some amount of training and limited post implementation support

　　Be a Subject Matter Expert (SME) on HashiCorp architecture, tools and products

　　Provide guidance for business decisions during the implementation from a technical perspective on issues such as: performance, scalability, reliability, and security

　　Work with our Product Management, Product Engineering and Support team to resolve issues that occur during the implementation

　　Manage the implementation plan, sharing weekly status reports

　　Set, manage and meet mutual expectations with the customer to ensure satisfactory completion of implementation projects

　　Handle escalations where necessary and manage customer as well as internal resources expectations

　　Facilitate discovery and requirements analysis sessions with customers and the HashiCorp team

　　Develop project plans and estimates in order to deliver on time and within budget

　　Track and report project metrics to ensure project success and mitigate risk

　　You may be a good fit for our team if you have...

　　3+ years Technical Account Management, Customer Support experience or Sales Engineering experience or equivalent experience - practitioners are highly encouraged to apply

　　Fluency in the English language. Candidates should possess excellent written and verbal communication skills

　　At least 3+ years in a customer facing role/customer success role

　　Flexibility to work a late/evening shift may be a requirement for this position. Candidates should be able to accommodate working during evening hours, as per the needs of the business

　　Proficiency with Vault in a production environment preferred

　　Ability to provide guidance for HashiCorp product deployment with strong skills in infrastructure architecture, cloud, IT operations, security, and development technologies and processes

　　Proficiency in understanding concepts and technologies in DevOps, IT operations, security, cloud, microservices, containers, and scheduling platforms

　　Proficiency and/or knowledge of existing HashiCorp tools such as Vagrant, Packer, Terraform, Consul, Nomad, Vault and others

　　Expertise in open source and SaaS is a major advantage

　　Experience with implementing software products or solutions to large enterprise companies

　　Excellent presence; strong written and verbal communication skills

　　Upbeat, passionate, and unparalleled customer focus

　　B.S. degree in an engineering or similar program from an accredited college / university preferred or equivalent experience

　　HashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be. #LI-JN1 #LI-Hybrid