Calling all innovators – find your future at Fiserv.

　　We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

　　Job Title

　　Implementation Analyst

　　Find Your Forward at Fiserv, a FORTUNE™ 500 company, and join the industry leader in financial services technology. With more than 40,000 associates around the world, we're pushing the boundaries of what's possible with deep expertise and a dedication to innovation.

　　At Fiserv, you'll find a collaborative environment that values partnership and flexibility. Our rare combination of expertise and innovative spirit helps us deliver the most comprehensive financial solutions to banks and businesses worldwide. We're helping more businesses move money faster and more easily than ever before. Explore the possibilities of a career with Fiserv and Find Your Forward with us.

　　About our Business Unit: Bank Solutions delivers technology products and services for community, regional and large financial institutions, whether they process in-house or through an outsourced service center. This group is responsible for product management and development, service delivery and client support related to the Fiserv bank platforms – Premier, Precision, Cleartouch and Signature. Each comprehensive suite helps clients improve customer service and streamline back-office operations by providing mission-critical banking functionality while also serving as a delivery channel for an array of other advanced, value-adding Fiserv solutions.

　　What does a successful Implementation Analyst do at Fiserv?

　　Perform remote and/or on-site software implementations and provide follow-up product support for Fiserv’s clients via telephone, email, and web-based contact channels.

　　Deliver professional and timely client communications regarding project updates, ongoing support items, and product implementation services.

　　Deeply track, organize and document all product implementation and support related activities.

　　Assist with creation and maintenance of User documentation (hardware / software requirements, end-user technical information, internal procedures, etc.) as needed.

　　Develop and maintain a full grasp of Fiserv products and services and stay abreast of relevant industry trends and standard methodologies.

　　What you will need to have:

　　Degree in Computer Science, Management Information Systems, Information Technology or related field - equivalent work experience may be substituted.

　　2+ years in customer facing projects, client support role, or IT service industry.

　　Experience with Microsoft Windows Workstation and Server operating systems, physical and virtual environments

　　Experience with peripheral deployments

　　Basic understanding of data communications and LAN/WAN

　　Previous customer service experience

　　What would be great to have:

　　Possess strong analytical problem solving ability

　　Strong verbal and written communication skills (internal and client facing)

　　Excellent follow-up skills, attention to detail

　　Experience with Premier core banking platform

　　Travel Required : Ability and willingness to travel up to 20%, as needed

　　This role is not eligible to be performed in Colorado, California, New York or Washington.

　　Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

　　Thank you for considering employment with Fiserv. Please:

　　Apply using your legal name

　　Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

　　What you should know about us:

　　Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.

　　Our commitment to Diversity and Inclusion:

　　Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

　　We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

　　Warning about fake job posts:

　　Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

　　Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

　　If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.