Top Skills

　　Troubleshooting PC Hardware, Windows, Outlook/365

　　o Strong focus on customer service and communication skills (exceptional) - someone who will proactively engage a user and can communicate with a broad audience

　　o Ability to triage incoming ticket requests and prioritize.

　　Description:

　　Provide End User technical support in a fast paced desktop support environment. Primary job function is to provide general maintenance tasks, troubleshoot and repair computer systems and peripheral equipment throughout the organization. This includes installing, diagnosing, repairing, maintaining and upgrading all hardware, while ensuring optimal workstation performance.

　　•Perform first and second level IT support related activities on incidents and requests on the use of company technologies and services (e.g. desktops/laptops, email, phones, printers, tablets etc.) either remotely, via email or in-person.

　　• Support activities include the maintenance of office infrastructure, wireless network, phones and conference rooms.

　　• Perform general software and electronic mail support (i.e. Microsoft Outlook, network printing, Microsoft Windows, Microsoft Office.)

　　• Escalate incidents and/or requests to the appropriate resource(s) to ensure timely resolution and customer satisfaction.

　　• Integrate software/hardware updates and fixes into the environment with a well-controlled approach using risk averse procedures, and a carefully thought out fallback plan.

　　• Develop and maintain technical documentation where appropriate. Identify office procedures that could be made more efficient through the use of office systems.

　　• Maintain inventory of system assets.

　　• Respond to problems and issues escalated from the central Service Desk.

　　• Participate in department and business level projects as needed to ensure timely execution of technology initiatives and strategies.

　　• Work with and manage third parties to implement solutions and projects.

　　• Ability to multi-task in a fast-paced environment. Perform other duties as requested and/or assigned within area of expertise.

　　Required Education and/or Experience:

　　• Undergraduate degree (MIS Computer Science a plus) or a minimum of 2-3 years’ experience in Information Technology setting.

　　• Ability to work a flexible schedule (weekends & off-hours when needed).

　　• Demonstrated initiative, self-reliance, and proactive behavior.

　　• Strong customer focus and service orientation with the ability to work with business users at all levels of the organization.

　　• Strong analytical, problem solving and communications skills (written and oral).

　　• Ability to manage multiple priorities and work well under pressure.

　　• Ability to learn new concepts/hardware/technologies quickly.

　　• Demonstrated ability to be a self-starter, work independently and achieve stated goals and objectives as required.

　　• Ability to work effectively in a flexible and changing environment and manage multiple activities and priorities is required.

　　• Strong organizational skills necessary to structure and manage tasks from initiation to completion are required.

　　• PC operating systems Windows.

　　• PC software applications including Microsoft Office suite and Outlook.

　　• Networking technologies and concepts. Experience with LAN/WAN technologies including routers, switches and good working IP knowledge.

　　• Good knowledge of Wireless networking technologies and products

　　• Experience in video conferencing technologies like WebEx, Skype, and Real Presence etc.

　　• PC hardware installation and maintenance.

　　• In-depth knowledge of iPhones, Android, tablet and other mobile devices.

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.