Hiring for Entry Level Insurance Claims Associates with a company that established themselves in the insurance industry back in 1884. This $2 billion dollar company is a market leader in providing servicing solutions and competitive products to satisfy the business needs for its clients.

　　Two month Training Period - Training is onsite. Hybrid (WFH 3 days - In office 2 days) after Training Period

　　Must live within 30 minutes of Troy, MI

　　Insurance Claims Associate

　　Projected Start Date: 2/5/2024

　　Location: Troy, MI

　　Duration: 3 month Contract to hire!

　　Starting Pay: $18.00 hr

　　Training Hours (Two month training): 8:30am to 5pm Monday - Friday

　　Shift 9:30am to 6:00pm, 10am to 6:30pm OR 10:30am to 7:00pm Monday - Friday

　　After training + performance/attendance review candidates will work a Hybrid Schedule.

　　Responsibilities:

　　Will be handling about 40-50 inbound calls per day.

　　The calls will be pertaining to a new homeowners claim or an existing claim

　　Will be required to answering basic questions such as: What is the status of my claim? All the way up to claim intake which sometimes can take up to an hour.

　　Navigate between multiple systems to find the answer

　　Research through the claim tool to be able to assist the customer and provide accurate information

　　Be able to be cool under pressure and handle upset customers

　　Update case notes in the Claim system to ensure everything is documented and updated

　　Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner.

　　Outbound calls are also often necessary.

　　Required Skills:

　　1+ years of Call Center Experience (preferably in escalations, claims, or insurance) - will consider retail customer service as well

　　Ability to handle difficult conversations.

　　Efficient in using a windows PC computer and navigating their software system

　　Typing: at least 35 WPM

　　Good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances)

　　Reliable transportation

　　Additional Skills:

　　Insurance or mortgage background

　　Background working with auto claims or any type of claims

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.