Why This Role is Important to Us:

The Program Analyst is responsible for performance evaluation and improvement efforts and leads a variety of administrative tasks supporting day-to-day program operations and development. The Analyst will manage performance reporting for all eight Health Home provider entities and will lead performance improvement planning when needed. This role will work closely with the program's Manager to carry out daily operational duties and assistance with planning and organizing program related initiatives.

This is a versatile role with exposure to multiple areas of the organization. This is external facing and requires developing working relationships with internal departments across the organization. The ideal candidate will have strong organizing skills, analytic capabilities, and the ability and comfort with working across internal and external stakeholders on performance efforts, coordination of program related workflow implementations, and daily troubleshooting of operational concerns.

What You'll Be Doing:

Operational Support:

Support program manager in planning and implementing policies and practices, including creating and facilitation of training needs as needed.

Coordinate and organize daily program activities, (i.e. schedule meetings and maintain agenda for program/operational calls, following up with notes and action items).

Support partnership development with Health Home providers, including co creating materials and co leading conversations with each site to assist in strategic development efforts

Be a key source of support for Health Home staff and a liaison between internal CCA teams and external Health Home care teams

Assume management responsibility for certain administrative components of program operations; examples include sending out high level program wide communications, escalating transportation concerns and monitoring and troubleshooting systems and IT errors external Health Home staff face

Collaborate across multiple internal teams and Health Homes to coordinate events, manage projects, and address daily operational concerns

Training Support:

Support all training and education efforts for Health Home staff, inclusive of curriculum management and monitoring of training completion rates

Create and roll out operational and clinical workflows as needed, working with internal SMEs and Health Home staff to design, vet, and train external care teams

Support Health Home staff in utilizing data tools and understanding interpretation of data spreadsheets

Organize Health Home extranet site and manage documents ensuring all documents are up to date, relevant, and adhere to compliance and legal standards

Advocate for Health Home training needs, review new learning opportunities, and work with group to maintain standard curriculum for external staff

Formalize process for training needs outside of Learning ground offerings

Maintain data analytics on training completion for Health Home staff

Performance Management

Assume management responsibility for all Performance Measure components of program including end to end data collection, evaluation, and dissemination to internal and external entities

Track and trend Health Home site level and program wide KPIs, isolating gap and key divers of high and low performance.

Generate monthly and quarterly performance and administrative reports and disseminate all reports into Health Home teams timely with consistency and accuracy

Develop a thorough understanding of all program measures and metrics, and be able to support Health Homes with understanding measures and performance

Work with Health Homes individually on performance improvement planning, leveraging the knowledge of internal SMEs as needed, and holding Health Homes accountable for meeting baseline performance expectations

Coordinate efforts across internal departments to raise awareness of knowledge gaps and ensure there is clear direction and expectations around performance metrics

Assume ownership of all guidance materials for Performance Measures ensuring they remain up to date

Manage creation of formalized Performance Improvement Plans with Health Home sites, and creation of presentation materials (i.e. mid-year and annual performance reviews, program wide performance summary, etc.)

Program Development

Support program Manager and Director with formal CMS and state audits that involve delegated providers

Oversee special projects relating to program development, growth strategy, and new process creation and implementation

Manage operations components of new implementations, including creating and owning project plans, interfacing across internal teams to drive towards task accomplishment, and holding various stakeholders to deadlines

Working Conditions:Flexible work arrangement including Remote and in Office

What We're Looking For:

Qualifications:

Bachelor's Degree or equivalent experience required

3+ years experience required

Proven experience in program coordination and project management or relevant position

Working knowledge of project/program management practices

Ability to deal with a diverse and multi-disciplinary team

Excellent problem-solving and organizing skills

Strong written and oral communication skills and comfort presenting to large audiences

Ability to create and use project management materials, such as project plan, timelines, etc. and work across stakeholders to drive towards a given deadline

Skilled with data analytics and comfort with common analytics tools such as excel

Ability to have a professional presence across internal and external stakeholders and across various levels and functions

Outstanding verbal and written communication skills

Professional presence and comfort in communicating with and presenting to senior level staff, including creation of external facing presentation materials

Good knowledge of MS Office

English required,Bilingual preferred.

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Please note employment with CCA is contingent upon acceptable professional references, a background check (including Mass CORI, employment, education, criminal check, and driving record, (if applicable)), an OIG Report and verification of a valid MA/RN license (if applicable). Commonwealth Care Alliance is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other category protected by applicable federal, state or local laws.